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docs: Enhance Getting Help page with team support messaging #307

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1d1a43d
Enhance Getting Help page with team support messaging
Mar 16, 2026
26c3ead
Revise support messaging tone to sound more human
Mar 16, 2026
1f8cb99
Revert "Revise support messaging tone to sound more human"
Mar 16, 2026
e34a40b
Add examples of Promptless events to support messaging
promptless[bot] Mar 16, 2026
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13 changes: 8 additions & 5 deletions src/content/docs/docs/getting-started/getting-help.mdx
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Expand Up @@ -10,18 +10,21 @@ import CardGroup from '@components/fern/CardGroup.astro';

Have questions or need assistance? We're here to help.

Our team actively wants to help you get the most out of Promptless. Whether you're troubleshooting an issue, fine-tuning your setup, or just have a question, don't hesitate to reach out. We can help with:

- **Issues with events Promptless has processed** — If something doesn't look right with a trigger, suggestion, or any event Promptless handled (e.g., a code PR, a Slack message, or anything else), let us know and we'll investigate.
- **Configuring your setup** — Need help with integrations, pipelines, or other configuration? We're happy to walk through it with you.
- **Steering the Promptless agent** — Want to guide the agent's behavior, adjust preferences, or customize how it handles your docs? We can help you dial it in.
- **Anything else** — No question is too small. If you're wondering about something, just ask.

### Contact Us

<CardGroup cols={2}>
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@promptless promptless bot Mar 16, 2026

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Request from prithvi to delete Discord as a support option

Source: https://Promptless.slack.com/archives/C08RZNK94GN/p1773601997699169

<Card title="Email Support" iconSrc="/assets/gmail-logo.svg" iconAlt="Gmail logo">
Questions, feedback, or troubleshooting—reach us at help@gopromptless.ai.
</Card>

<Card title="Slack Connect" iconSrc="/assets/slack-logo.svg" iconAlt="Slack logo">
During onboarding, we set up a shared Slack channel between your team and ours for direct support.
</Card>

<Card title="Discord" iconSrc="/assets/discord-logo.svg" iconAlt="Discord logo" href="https://discord.gg/tAXDZ6Wt">
Join our Discord community for support and discussions.
</Card>
</CardGroup>
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