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docs: rename IT Helpdesk Agent to IT Support Agent #65

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8b0d4e3
docs: rename IT Helpdesk Agent to IT Support Agent
mwbrooks Apr 16, 2026
8946e4b
Merge branch 'main' into mwbrooks-rename-helpdesk-to-support
mwbrooks Apr 17, 2026
d3b5190
Merge branch 'main' into mwbrooks-rename-helpdesk-to-support
mwbrooks Apr 17, 2026
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2 changes: 1 addition & 1 deletion .claude/CLAUDE.md
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Expand Up @@ -4,7 +4,7 @@ This file provides guidance to Claude Code (claude.ai/code) when working with co

## What This Is

A monorepo containing three parallel implementations of **Casey**, an AI-powered IT helpdesk agent for Slack built with Bolt for Python. All implementations are functionally identical from the Slack user's perspective but use different AI agent frameworks:
A monorepo containing three parallel implementations of **Casey**, an AI-powered IT support agent for Slack built with Bolt for Python. All implementations are functionally identical from the Slack user's perspective but use different AI agent frameworks:

- `claude-agent-sdk/` — Built with **Claude Agent SDK**
- `openai-agents-sdk/` — Built with **OpenAI Agents SDK**
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4 changes: 2 additions & 2 deletions README.md
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@@ -1,6 +1,6 @@
# Casey: IT Helpdesk Agent
# Casey: IT Support Agent

Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.

Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/).

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6 changes: 3 additions & 3 deletions claude-agent-sdk/README.md
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# Casey: IT Helpdesk Agent (Bolt for Python and Claude Agent SDK)
# Casey: IT Support Agent (Bolt for Python and Claude Agent SDK)

Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.

Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and the [Claude Agent SDK](https://platform.claude.com/docs/en/agent-sdk/overview) using models from [Anthropic](https://www.anthropic.com).

Expand Down Expand Up @@ -310,7 +310,7 @@ The `casey.py` file configures the Claude Agent SDK with a system prompt, tools

The `deps.py` file defines the `CaseyDeps` dataclass passed to the agent at runtime, providing access to the Slack client and conversation context.

The `tools` directory contains five IT helpdesk tools defined using the `@tool` decorator from the Claude Agent SDK.
The `tools` directory contains five IT support tools defined using the `@tool` decorator from the Claude Agent SDK.

### `/thread_context`

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2 changes: 1 addition & 1 deletion claude-agent-sdk/listeners/views/app_home_builder.py
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Expand Up @@ -43,7 +43,7 @@ def build_app_home_view(
"type": "header",
"text": {
"type": "plain_text",
"text": "Hey there :wave: I'm Casey, your IT helpdesk agent.",
"text": "Hey there :wave: I'm Casey, your IT support agent.",
},
},
{
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6 changes: 3 additions & 3 deletions openai-agents-sdk/README.md
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# Casey: IT Helpdesk Agent (Bolt for Python and OpenAI Agents SDK)
# Casey: IT Support Agent (Bolt for Python and OpenAI Agents SDK)

Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.

Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and [OpenAI Agents SDK](https://openai.github.io/openai-agents-python/) using models from [OpenAI](https://openai.com).

Expand Down Expand Up @@ -306,7 +306,7 @@ The `support_agent.py` file defines the OpenAI Agents SDK Agent with a system pr

The `deps.py` file defines the `CaseyDeps` dataclass passed to the agent at runtime, providing access to the Slack client and conversation context.

The `tools` directory contains five IT helpdesk tools that the agent can call during a conversation.
The `tools` directory contains five IT support tools that the agent can call during a conversation.

### `/thread_context`

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2 changes: 1 addition & 1 deletion openai-agents-sdk/listeners/views/app_home_builder.py
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Expand Up @@ -43,7 +43,7 @@ def build_app_home_view(
"type": "header",
"text": {
"type": "plain_text",
"text": "Hey there :wave: I'm Casey, your IT helpdesk agent.",
"text": "Hey there :wave: I'm Casey, your IT support agent.",
},
},
{
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6 changes: 3 additions & 3 deletions pydantic-ai/README.md
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# Casey: IT Helpdesk Agent (Bolt for Python and Pydantic)
# Casey: IT Support Agent (Bolt for Python and Pydantic)

Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.

Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and [Pydantic AI](https://ai.pydantic.dev/) using models from [Anthropic](https://anthropic.com) or [OpenAI](https://openai.com).

Expand Down Expand Up @@ -324,7 +324,7 @@ The `casey.py` file defines the Pydantic AI Agent with a system prompt, personal

The `deps.py` file defines the `CaseyDeps` dataclass passed to the agent at runtime, providing access to the Slack client and conversation context.

The `tools` directory contains five IT helpdesk tools that the agent can call during a conversation.
The `tools` directory contains five IT support tools that the agent can call during a conversation.

### `/thread_context`

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2 changes: 1 addition & 1 deletion pydantic-ai/listeners/views/app_home_builder.py
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Expand Up @@ -43,7 +43,7 @@ def build_app_home_view(
"type": "header",
"text": {
"type": "plain_text",
"text": "Hey there :wave: I'm Casey, your IT helpdesk agent.",
"text": "Hey there :wave: I'm Casey, your IT support agent.",
},
},
{
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