docs(library): update best-ai-agents-support-ticket-triage

[icecrasher321]

Summary

• Refreshes the library post best-ai-agents-support-ticket-triage (apps/sim/content/library/best-ai-agents-support-ticket-triage/index.mdx).
• Title unchanged.
• A replacement article was merged into the existing post.
• Requested change: MERGE this refresh into the existing library post at library/best-ai-agents-support-ticket-triage; never replace or swap the existing post wholesale. Preserve the current URL, title, description promises, every existing FAQ question, every H2/H3, every compared product, every outbound citation, ever…

Generated by the Library Post PR Updater workflow. Not built or tested locally. After the PR opens, the workflow content gate checks changed paths, frontmatter keys, FAQ placement, and internal links; CI check:library-content validates the post once it is enabled.

• I confirm that I have read and agree to the terms outlined in the Contributor License Agreement (CLA)

[icecrasher321]

@cubic review

[icecrasher321]

@greptile

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1 Skipped Deployment

Project	Deployment	Actions	Updated
docs	Skipped		Oct 8, 2026 5:00pm UTC

[cubic-dev-ai]

@cubic review

@icecrasher321 I have started the AI code review. It will take a few minutes to complete.

[cubic-dev-ai]

No issues found across 1 file

Confidence score: 5/5

• Automated review surfaced no issues in the provided summaries.
• No files require special attention.

_{Turn on auto-fix | Re-trigger cubic}

[cubic-dev-ai]

No issues found across 1 file

Confidence score: 5/5

• Automated review surfaced no issues in the provided summaries.
• No files require special attention.

_{Turn on auto-fix | Re-trigger cubic}

[greptile-apps]

Confidence Score: 5/5

[Low risk] Updates documentation content and metadata.

The PR appears safe to merge; the previous documentation issue is fixed.

Summary

Expands the existing support-ticket-triage guide with platform comparisons, workflow examples, and operational guidance.

• The latest change adds the five-minute default limit and 30-day Async limit for Wait.
• The previous unnumbered finding is fully addressed. The guidance matches WaitBlock and preserves the warning that external events do not resume a wait.
• No new actionable issues or repository-rule violations were found.

_{Reviews (2) · Last reviewed commit: "Pi Babysit: address PR #8805 feedback" · Reviewed by Greptile}

[icecrasher321]

@cubic review

[icecrasher321]

@greptile

[cubic-dev-ai]

@cubic review

@icecrasher321 I have started the AI code review. It will take a few minutes to complete.

[cubic-dev-ai]

No issues found across 1 file

Confidence score: 5/5

• Automated review surfaced no issues in the provided summaries.
• No files require special attention.

_{Turn on auto-fix | Re-trigger cubic}