This repository documents the investigation of a customer facing failure observed during an online vehicle insurance renewal workflow.
The objective was to analyze the issue using externally observable application behavior, browser diagnostics, and reproducibility testing. The investigation focused on identifying failure patterns, documenting evidence, and developing technical hypotheses without access to source code, backend systems, or internal logs.
Incident Analysis.pdf–Incident report.findings/– Summary of key findings.case-study/– Detailed presentation containing evidence, analysis, hypotheses, and recommendations.screenshots/– Supporting visual evidence collected during the investigation.
The investigation included:
- Cross browser testing
- Browser DevTools inspection
- Console log analysis
- UI behavior analysis
- Reproducibility validation
The repository contains a structured incident analysis, supporting evidence, technical findings, and proposed remediation strategies based on the observed application behavior.
This investigation was conducted using publicly observable application behavior only. No access was available to source code, backend services, internal logs, monitoring systems, or deployment information.
The investigation was initiated after observing a failure in an online vehicle insurance renewal workflow on the Bajaj General Insurance renewal portal.