fix: clarify private location unavailability detection conditions and timing#405
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… timing - Add missing condition: location must be assigned to at least one check for unavailability detection to trigger - Fix timing claim: detection takes up to 20 min (10-min agent window + 10-min cron interval), not exactly 10 min Reported via support ticket IT-1024 / FUN-810.
pelzerim
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Jun 24, 2026
| If a private location has had no Checkly agents connected for more than 10 minutes, it will be flagged as unavailable. Checkly will email account owners and admins that the location has become unavailable. | ||
| A private location is flagged as unavailable when it is assigned to at least one check and has had no Checkly agents connected for more than 10 minutes. Checkly will email account owners and admins when this happens. | ||
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| Detection can take up to 20 minutes in the worst case: the system evaluates agent connectivity every 10 minutes and requires agents to have been absent for the full preceding 10-minute window. |
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@pelzerim No, Angie is a too verbose in this case. I'll fix
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Summary
The docs incorrectly described when and how quickly a private location gets flagged as unavailable.
What was wrong
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Context
Created by Angie (RCA Bot)