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Update to gold service level #209

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emmagifford merged 2 commits into from
Apr 27, 2026
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Update to gold service level #209

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6bd321a
update to gold service level
stacey-budd Apr 21, 2026
97f1f60
Updated servicenow link
stacey-budd Apr 27, 2026
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4 changes: 2 additions & 2 deletions docs/pages/support/support.md
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Expand Up @@ -9,9 +9,9 @@ has_children: true
permalink: /support/
---

NHS Notify is a <a href="https://digital.nhs.uk/services/reference-guide#service-levels" target="_blank">silver service (opens in a new tab)</a>.
NHS Notify is a <a href="https://digital.nhs.uk/services/reference-guide#service-levels" target="_blank">gold service (opens in a new tab)</a>.

If you're live with NHS Notify and need help, <a href="https://nhsdigitallive.service-now.com/csm" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
If you're live with NHS Notify and need help, <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">submit a case with Service Now (opens in a new tab)</a>.

If you have any general questions about NHS Notify, send an email to <england.nhsnotify@nhs.net>.

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