feat: Add AutoEscalation — Elixir port of Opsbox::AutoEscalation#52
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feat: Add AutoEscalation — Elixir port of Opsbox::AutoEscalation#52Jez-A wants to merge 4 commits intoauto_escalation_adf_builderfrom
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| end | ||
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| defp auto_escalation_enabled? do | ||
| Application.get_env(:zexbox, :auto_escalation_enabled, true) == true |
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Adds Zexbox.AutoEscalation, which handles automatic error-to-on-call
escalation via Jira. When an error is rescued, this module:
1. Generates a fingerprint (action::ErrorClass) and searches Jira for an
open ticket with that fingerprint (exact-match JQL, excludes resolved
statuses: Done / No Further Action / Ready for Support Approval).
2. If found: adds an ADF comment documenting the new occurrence.
3. If not found: creates a Bug ticket with ADF description, sets the
fingerprint and ZIGL Team custom fields, then transitions to "To do".
Returns {:ok, ticket_map}, {:error, reason}, or {:disabled, nil}.
Uses the SP project key in :production, SS otherwise.
Usage from a rescue block:
rescue
e ->
Zexbox.AutoEscalation.handle_error(
error: e,
stacktrace: __STACKTRACE__,
action: "checkout",
priority: "High",
zigl_team: "Purchase Ops"
)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
…guments Mirrors the JiraClient refactor: handle_error/5, generate_fingerprint/2, and all private helpers now use explicit positional args instead of keyword lists. JiraClient call sites updated to match the new positional API. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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Summary
PR: #53 adds the Jira client used to search, create, add comments, and transition issues and tickets. Can be merged individually.
PR: #54 adds the ADFBuilder which builds Atlassian Document Format (ADF) maps for Jira issue descriptions and comments.
The planned merge order is 53, then 54, then 52 (this PR)
Usage
Impact
Allows us to connect critical-path exceptions and errors into our medic system seamlessly.
Test plan
mix test test/zexbox/auto_escalation_test.exs— 21 tests covering new-ticket path, existing-ticket path, disabled state, search failure fallback, and custom fingerprintsmix test— full suite green🤖 Generated with Claude Code