Handbook: shared commission and bonus payment steps - #5907
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Restructure the Commission and Bonus Payment page so the steps that apply to every role (independent verification, getting agreement, currency of payout, wiring the money) are described once, and the role-specific commission and bonus sections link to them. - Add independent verification: the Chief of Staff and Operations verify the numbers after each period; team members don't send their own numbers first. - Rename "Processing non-commission Bonuses" to "Processing Bonuses" and explain how a bonus differs from a commission. - Treat the CSM payout as a quarterly bonus on portfolio performance, not a commission; the SDR bonus is monthly. - Point the sales, customer success, SDR and people ops pages at the payment process sections.
ZJvandeWeg
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a team,
Esmewieringa and
MichaelBDavis
as code owners
October 2, 2026 22:09
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Triggered by the fact now also SDRs join, and the structure and normalization of the process should happen |
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JoycePlaysFootball
approved these changes
Oct 3, 2026
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Summary
Restructures
/handbook/operations/commission-payment/so the steps that apply to every role are described once, in a new Shared steps for commissions and bonuses section, and the role-specific sections link to them:Other changes:
sales/customer-success.md,sales/hubspot.md).For review
peopleops/compensation.mdsaid USD; everything now follows the contract-currency rule that previously applied to CSMs only.