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Update status page instructions with SMTP fallback info #37521

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Update status page instructions with SMTP fallback info #37521

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e7d361d
Update status page instructions with SMTP fallback info
NancyZ278 Jun 15, 2026
ce905f5
Update SMTP configuration with fallback notification info
NancyZ278 Jun 15, 2026
476b642
Update smtp_configuration.md
cswatt Jun 15, 2026
990f98f
Update _index.md
cswatt Jun 15, 2026
da63376
Update content/en/incident_response/status_pages/_index.md
NancyZ278 Jun 16, 2026
5148dd5
Update content/en/account_management/org_settings/smtp_configuration.md
NancyZ278 Jun 16, 2026
1730d7e
Clarify notification process for SMTP server failure
NancyZ278 Jun 16, 2026
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4 changes: 4 additions & 0 deletions content/en/account_management/org_settings/smtp_configuration.md
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Expand Up @@ -22,6 +22,10 @@ The SMTP Configuration page in Organization Settings lets you connect your own S

After you add and validate your SMTP server, you can select it as the email sender domain on your [status pages][2].

<div class="alert alert-info">
If the selected SMTP server fails, notifications are sent to subscribers through Datadog Default (<code>no-reply@dtdg.co</code>).
</div>

## Supported providers

The following email providers are supported:
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4 changes: 4 additions & 0 deletions content/en/incident_response/status_pages/_index.md
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Expand Up @@ -226,6 +226,10 @@ By default, status page subscription emails are sent from a Datadog email addres
1. In Organization Settings, [add and validate an SMTP server][3].
1. Return to **Settings** > **Subscriptions** and select your SMTP server as the email sender domain.

<div class="alert alert-info">
If the selected SMTP server fails, notifications are sent to subscribers through Datadog Default (<code>no-reply@dtdg.co</code>).
</div>

## Set a custom domain

To match your branding, you have the option to map your status page URL to a custom domain like `status.acme.com`. This is separate from [configuring a custom email sender domain](#configure-a-custom-email-sender-domain), which controls the from address on subscription emails.
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