How to upload Ticket Attachments

[stefnats]

Hey,

i've tried a few things but didn't succeed.
How would i go ahead and upload attachments to a Ticket?
https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment

[thomas-kl1]

You came just in time @stefnats ! It's the same scope as #7 Originally this sdk was built with a minimum effort and I tried to find a pattern in the APIs of rthe Zoho Desk gateway. Unfortunately it didn't handle well the subtypes (such as attachments or threads).

I've started a new version of the service operation in #8 so you can pass a path and bind it with data instead of the regular entity_id.

[thomas-kl1]

However in your case this should works:

$gateway->getOperationPool()->getCreateOperation('tickets', [$ticketId, 'attachments'])->create($attachment);

[ca-dsgn]

@thomas-kl1 Could you also git an example of how to create a thread inside a ticket?

I think this part of the Zoho Desk documentation shows how to create it:
https://support.zoho.com/support/APIDocument.do#Threads#Threads_SendReplyviaIntegratedCustomChannels

So it should be /tickets/{ticket_id}/sendReply

What do you think?

[ca-dsgn]

@thomas-kl1 Happy new year to you! Just wanted to come back to you with the question above this one regarding how to create a thread inside a ticket? Could you give an example of this?