diff --git a/src/SUMMARY.md b/src/SUMMARY.md index ee2b0cfd6f..bc2a9107b5 100644 --- a/src/SUMMARY.md +++ b/src/SUMMARY.md @@ -356,6 +356,10 @@ Staff - [Hotfix Procedure](en/wizden-staff/maintainer/hotfix-procedure.md) - [Triage Procedure](en/wizden-staff/maintainer/triage-procedure.md) - [Release Procedure](en/wizden-staff/release-procedure.md) +- [Moderator](en/wizden-staff/moderator.md) + - [Moderation Policy](en/wizden-staff/moderator/moderation-policy.md) + - [New Moderator Guide](en/wizden-staff/moderator/new-mod-guide.md) + - [Discord Appeals](en/wizden-staff/moderator/appeals.md) - [Space Wizards Role Hierarchy](en/wizden-staff/space-wizards-role-hierarchy.md) - [Space Wizards Maintainer List](en/wizden-staff/space-wizards-maintainer-list.md) - [Staff Policy](en/wizden-staff/staff-policy.md) diff --git a/src/en/wizden-staff/moderator.md b/src/en/wizden-staff/moderator.md new file mode 100644 index 0000000000..8af96d4cae --- /dev/null +++ b/src/en/wizden-staff/moderator.md @@ -0,0 +1,3 @@ +# Moderator + +This section contains information on moderating in the official Space Station 14 Discord server. These policies do not apply to other servers and may be waived in exceptional circumstances. \ No newline at end of file diff --git a/src/en/wizden-staff/moderator/appeals.md b/src/en/wizden-staff/moderator/appeals.md new file mode 100644 index 0000000000..a8e0b9dc3b --- /dev/null +++ b/src/en/wizden-staff/moderator/appeals.md @@ -0,0 +1,29 @@ +# Appeals + +Users who have been banned may appeal their ban on the forums. Appeals will be reviewed by the moderation team, and a decision will be made on whether to lift the ban. + +Any member of the moderator group may handle a ban appeal, but appeals involving events that transpired in Russian channels should be handled by russian moderators. + +Any moderator handling a ban appeal may hold a vote in the appropriate Discourse category to get opinions from other moderators. + +## Appeal process + +This is the process for handling the appeal. + +1. Review the appeal, deny the appeal if it fits *any* of the following criteria: + - Appeal is clearly the output of an LLM such as ChatGPT, + - The appeal is a "troll appeal" or very low effort appeal that does not address the ban. + - The Appeal is made in bad faith, such as a user appealing multiple times for the same ban. + - The appeal is incomprehensible, + - The appeal is for a different server other than WizDen, +2. Review the user's case history using `!listcases ` +3. Review the events that led to the ban, including any evidence provided by the user. +4. At the moderator's discretion, they may hold a vote to get a team consensus. +5. Decide on the appeal's outcome. +6. Post a response to the appeal, which must include: + - The decision on the appeal. + - The reasoning for the decision. + - The facts relied on for the outcome. + - If another appeal is made. + - If applicable, when the user can reappeal. +7. Implement the outcome \ No newline at end of file diff --git a/src/en/wizden-staff/moderator/moderation-policy.md b/src/en/wizden-staff/moderator/moderation-policy.md new file mode 100644 index 0000000000..550a6c46c7 --- /dev/null +++ b/src/en/wizden-staff/moderator/moderation-policy.md @@ -0,0 +1,29 @@ +# Moderator Policy + +This is the policy that all moderators are expected to follow when it comes to behavior and responsibilities. + +This policy applies in addition to the [General Staff](../staff-policy.md) and [Conflict Resolution](../staff-conflict-resolution.md) Polices. + +## Core Responsibilities + +Outlines the responsibilities of a moderator. + +- Enforcing community rules + +- Responding to reports made from community members + +- Removing and censoring inappropriate content + +- Stopping fights and de-escalating situations + +- Representing the community in a professional manner + +## Policy Violations +Members found in violation of this policy may face disciplinary action, and will be deferred to a head moderator. + +## Channel naming +As a moderator, you have the ability to change the channel name of the general chat. There are some rules that follow that. + +- Always keep the word "general" in the channel name. +- Do not put names of community members in the channel name. +- Keep it appropriate and respectful. diff --git a/src/en/wizden-staff/moderator/new-mod-guide.md b/src/en/wizden-staff/moderator/new-mod-guide.md new file mode 100644 index 0000000000..606ff65b7a --- /dev/null +++ b/src/en/wizden-staff/moderator/new-mod-guide.md @@ -0,0 +1,61 @@ +# New Moderator Guide + +This document explains the basics of being a moderator on the official Space Station 14 Discord server. + +## Getting started +Welcome to the moderation team! As a moderator, you play a crucial role in maintaining a positive and welcoming environment for our community. This guide will help you get started with your new moderation powers and tooling. + +There are various commands and things to learn. This guide will cover the basics, but feel free to ask any questions in the [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984) if you need any help! + +Every moderator was new once, and we understand that it can be confusing at first. + +## Commands + +Moderators have access to a variety of commands to help them moderate the server, including: + +- `!ban `: Bans a user from the server. This command will also send a message to them via DM from the bot, unless they do not accept DMs from non-friends. + + +- `!unban `: Unbans a user from the server. This command should only be used if the person has an accepted ban appeal on the forums or if the ban was a mistake. + + +- `!warn `: Issues a warning to a user. This will send them a DM from the bot with the reason for the warning. If a user receives five warnings, they are kicked from Discord. Upon receiving ten warnings, the user is banned from the Discord server. + + +- `!kick `: Kicks a user from the server; the user may rejoin at any time. + + +- `!mute