save

Author: ztyyLV

faq/error-message-user-cancelled-the-operation.md

@@ -0,0 +1,17 @@
+---
+layout: default-layout
+noTitleIndex: true
+needAutoGenerateSidebar: true
+title: Error message - User cancelled the operation
+keywords: Dynamic Web TWAIN, Error Troubleshooting, product key does not support version
+breadcrumbText: Error message - User cancelled the operation
+description: Error message - User cancelled the operation
+permalink: /faq/error-message-user-cancelled-the-operation.html
+---
+
+# Error Troubleshooting
+
+## Error message - User cancelled the operation
+
+### Symptom
+

faq/general-troubleshooting-steps.md

@@ -34,11 +34,11 @@ permalink: /faq/general-troubleshooting-steps.html
     }
     ```
 
-3. Reproduce the issue
+3. Reproduce the issue (If the time span of the log is greater than 3 days, please create a txt file to indicate the date when the issue occurred)
 
 4. Zip the log files and share with [Dynamsoft Support Team]({{site.about}}getsupport.html) via email.
   - On Windows, the log files are in `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
   - On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
   - On Linux, the log files are in `/opt/dynamsoft/DynamsoftServicex64_17/log`
 
-5. Set log level back to the default value (0) to disable the debugger mode, otherwise the operation speed will be affected.
+5. Set log level back to the default value (0) to disable the debugger mode, otherwise the operation speed will be affected.

faq/index.md

@@ -360,6 +360,8 @@ permalink: /faq/
 <li><a href="{{site.faq}}chrome-106-107-warning.html">Warning Message - Canvas2D: Multiple readback operations using getImageData are faster with the willReadFrequently attribute set to true</a></li>
 
 <li><a href="{{site.faq}}type-error-appendchild.html">Error Message - Uncaught TypeError: Cannot read properties of null (reading 'appendChild') or Failed to execute 'appendChild' on 'Node': parameter 1 is not of type 'Node'.</a></li>
+
+
  </ol>
 
 ## Licensing and Purchase