Update failed-to-load-resource.md

Author: rebeccakak

faq/failed-to-load-resource.md

@@ -28,14 +28,12 @@ In this case, if you are trying to access an application that integrates a versi
 ### Resolution 
 
 - For v17.1.1 or older versions, choose one of the following approaches:
-<ol>
-     <li> Upgrade to V18.0+ which comes with a valid certificate </li>
-     <li> If you must fix the issue on a few client machines immediately, manually update the following cert files on the client-side machine. 
-          Click <a href="https://tst.dynamsoft.com/public/download/dwt/newcert/local.dynamsoft.com/newcert.zip" target="_blank">here</a> to download the new certificate and use the new server.pem.ldsc & server_key.pem.ldsc to replace the old one under C:\Windows\SysWOW64\Dynamsoft\DynamsoftService(DynamsoftServicex64)\cert. </br>  
-Note: the new certificate from Dynamsoft will expire on December 8th, 2023. This means you will need to update the certificate again after this certificate expires.</li>
-     <li> <a href="{{site.about}}getsupport.html" target="_blank">Contact Dynamsoft</a> for a new MSI for client-side.</li>
+    - Method 1. Upgrade to V18.0+ which comes with a valid certificate 
+    - Method 2. If you must fix the issue on a few client machines immediately, manually update the following cert files on the client-side machine. Click <a href="https://tst.dynamsoft.com/public/download/dwt/newcert/local.dynamsoft.com/newcert.zip" target="_blank">here</a> to download the new certificate and use the new server.pem.ldsc & server_key.pem.ldsc to replace the old one under C:\Windows\SysWOW64\Dynamsoft\DynamsoftService(DynamsoftServicex64)\cert.  
+Note: the new certificate from Dynamsoft will expire on December 8th, 2023. This means you will need to update the certificate again after this certificate expires.
+     - Method 3. <a href="{{site.about}}getsupport.html" target="_blank">Contact Dynamsoft</a> for a new MSI for client-side.
 
- </ol>
+
 
 - For v17.2 or higher versions, use the new API <a href="{{site.info}}api/Dynamsoft_WebTwainEnv.html#updatecert" target="_blank">UpdateCert</a> to automatically update the client side certificate before it expires.