[Suggestion] Enterprise customer service voice agent with CRM tool calling and order management (TypeScript)

[deepgram-robot]

What to build

A production-oriented voice agent demo that implements a customer service use case with CRM-style tool calling. The agent should handle order lookup, return initiation, FAQ retrieval, and escalation to a human — demonstrating how the Deepgram Agent SDK powers enterprise customer-facing voice applications.

Why this matters

Developers evaluating voice agent platforms for enterprise use need to see vertical-specific demos, not just generic "hello world" bots. A customer service demo with real tool calling (order database queries, ticket creation, human handoff) demonstrates how Deepgram's composable voice agent architecture handles the most common enterprise deployment scenario. This is the #1 use case prospects ask about during evaluation.

Suggested scope

• Language: TypeScript
• Framework: Deepgram Agent SDK (@deepgram/agents, @deepgram/react, @deepgram/ui)
• Deepgram APIs: Voice Agent API with Nova-3 STT + Aura TTS
• Tools: Order lookup (mock DB), return initiation, FAQ retrieval, escalation handoff with transcript summary
• UI: Pre-built Agent SDK components with branded theme
• Complexity: Medium-high — 3-4 function calling tools, conversation flow management, mock CRM backend

Acceptance criteria

• Runnable with minimal setup (clone, add API key, run)
• README explains the pattern clearly
• Uses current SDK version
• Implements at least 3 callable tools (order lookup, return request, escalation)
• Demonstrates barge-in handling and conversation context persistence
• Includes a polished UI using @deepgram/ui components

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Raised by the DX intelligence system.