From d5cd93106103478b0df533030efeb4fc9faf02c4 Mon Sep 17 00:00:00 2001
From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com>
Date: Mon, 6 Apr 2026 11:13:05 +0000
Subject: [PATCH] docs: add write-to-attendee-record on cancellation section
 for Salesforce

Generated-By: mintlify-agent
---
 apps-and-integrations/salesforce.mdx | 55 ++++++++++++++++++++++++++++
 1 file changed, 55 insertions(+)

diff --git a/apps-and-integrations/salesforce.mdx b/apps-and-integrations/salesforce.mdx
index 7fa1ebb..dd4ea9e 100644
--- a/apps-and-integrations/salesforce.mdx
+++ b/apps-and-integrations/salesforce.mdx
@@ -90,6 +90,61 @@ When this option is enabled, instead of deleting the event record we write to sp
     - When the field is empty
     - On every booking, overwriting the previous values
 
+#### On cancelled booking, write to a custom field on the attendee record
+
+You can also update fields on the attendee's Contact or Lead record when a booking is cancelled. This lets you track cancellation status directly on the person record in Salesforce rather than just on the event.
+
+Cal.com identifies the correct contact or lead using the Salesforce event's `WhoId` field, which links back to the person originally assigned when the booking was created.
+
+<Note>
+This feature works alongside the "write to record on booking" option. You can configure both independently — for example, writing a booking date on creation and a cancellation status on cancellation.
+</Note>
+
+To enable this:
+
+<Steps>
+  <Step title="Open event type settings">
+    Go to **Event Types**, select the event type you want to configure, and open the **Apps** tab.
+  </Step>
+  <Step title="Open Salesforce settings">
+    Find the Salesforce app card and expand its settings.
+  </Step>
+  <Step title="Enable the cancellation toggle">
+    Turn on **On cancelled booking, write to a custom field on the attendee contact/lead record**.
+  </Step>
+  <Step title="Configure fields">
+    Add one or more field mappings. For each field, specify:
+
+    - **Field name** — The Salesforce API name of the field on the contact or lead object (for example, `Last_Booking_Status__c`)
+    - **Field type** — The data type (text, date, datetime, phone, checkbox, picklist, textarea, or custom)
+    - **Value** — The value to write when a booking is cancelled. For date fields, you can use dynamic values like `booking_cancel_date` to automatically populate the cancellation date
+    - **When to write** — Choose between writing on every cancellation or only when the field is empty
+  </Step>
+  <Step title="Save">
+    Save your event type. The configured fields update on the attendee's Salesforce record whenever a booking of this type is cancelled.
+  </Step>
+</Steps>
+
+**Example: tracking cancellation status and date**
+
+A sales team wants to track when prospects cancel discovery calls:
+
+1. In Salesforce, add custom fields to the Contact object (e.g., `Last_Booking_Status__c` and `Last_Cancel_Date__c`)
+2. In Cal.com, open the event type's Salesforce settings
+3. Enable **On cancelled booking, write to a custom field on the attendee contact/lead record**
+4. Add a first field mapping:
+   - Field name: `Last_Booking_Status__c`
+   - Field type: Text
+   - Value: `Cancelled`
+   - When to write: Every cancellation
+5. Add a second field mapping:
+   - Field name: `Last_Cancel_Date__c`
+   - Field type: Date
+   - Value: `booking_cancel_date`
+   - When to write: Every cancellation
+
+When a prospect cancels, their Salesforce contact record automatically updates with the cancellation status and date.
+
 #### Send no show attendee data to event object
 When this option is enabled, we set the specific checkbox field to true when an attendee is marked as no-show in Cal.com