Add Sympana Connector documentation and navigation (#833)

Author: sahilsuman933

fern/docs.yml

@@ -639,6 +639,9 @@ navigation:
                     path: providers/voicerr.mdx
                   - page: VoiceAIWrapper
                     path: providers/voiceaiwrapper.mdx
+                  - page: Sympana Connector
+                    path: providers/sympana-connector.mdx
+                    icon: fa-light fa-link
 
           - section: Community
             collapsed: true

fern/providers/sympana-connector.mdx

@@ -0,0 +1,82 @@
+---
+title: Sympana Connector
+subtitle: Native GoHighLevel automation for Vapi agents
+slug: providers/sympana-connector
+---
+
+## Overview
+
+Sympana Connector adds a plug-and-play automation layer between your Vapi agents and GoHighLevel (GHL). It replaces brittle middleware such as Make, Zapier, or custom servers with a managed experience that handles outbound sequences, inbound routing, data syncing, and CRM-specific logic directly inside GHL. Teams deploy workflows that usually take six to eight hours of engineering work in a single click, while keeping every interaction inside the familiar GHL UI.
+
+<Note>
+  Sympana is fully HIPAA and GDPR compliant, so you can run regulated healthcare,
+  finance, insurance, or any other data-sensitive workloads without adding a
+  separate compliance review.
+</Note>
+
+## Key benefits
+
+- **Instant outbound calling**: Trigger Vapi-powered outbound calls from any GHL workflow, pipeline stage, or CRM event.
+- **Full inbound agent support**: Run receptionist-style agents with routing, dispatching, voicemail capture, and post-call summaries.
+- **Native GoHighLevel automation**: Manage calendars, appointments, tags, notes, opportunities, and contact syncing without manual API mapping.
+- **Advanced timezone intelligence**: Automatically reach leads during the best-performing windows based on their local timezone.
+- **No servers or backend work**: Everything ships prebuilt for Vapi + GHL, so you skip hosting, HTTP nodes, and custom scripts.
+- **HIPAA + GDPR ready**: Use one connector for both compliance regimes.
+- **Deploy complete systems in minutes**: Launch outbound, inbound, and appointment flows using the 50+ starter automations Sympana supplies.
+- **Enterprise stability**: Built for agencies that need scale, retry logic, and observability for high-volume calling.
+
+## How it works
+
+<Steps>
+  <Step title="Install Sympana Connector">
+    Add Sympana Connector to your GoHighLevel agency and select the sub-accounts
+    where Vapi agents should operate.
+  </Step>
+  <Step title="Connect your Vapi agent">
+    Complete the Sympana setup form to link each Vapi agent. Sympana manages all
+    API calls, so you never build HTTP nodes or scripts.
+  </Step>
+  <Step title="Choose automation flows">
+    Start with Sympana's prebuilt outbound, inbound, and appointment flows, or
+    drop Sympana actions inside your existing GHL workflows.
+  </Step>
+  <Step title="Go live inside GoHighLevel">
+    Publish the workflows and let your agents place calls, answer inbound calls,
+    book or reschedule appointments, and sync CRM updates directly within GHL.
+  </Step>
+</Steps>
+
+## Why Sympana instead of the native GoHighLevel connector?
+
+Vapi ships a lightweight GoHighLevel integration for simple actions (create contact, basic calendar bookings). Sympana extends that by covering the entire automation lifecycle:
+
+- **Workflow-level control**: Vapi's native tools handle single actions, while Sympana orchestrates full outbound sequences and multi-step flows with retries.
+- **Pipeline + CRM syncing**: Sympana manages pipelines, tags, opportunities, and notes, ensuring every call outcome lands in the right place automatically.
+- **Bidirectional call handling**: Run outbound campaigns and inbound routing/dispatch from the same connector.
+- **Timezone + sequencing logic**: Built-in intelligence determines the best call windows and handles follow-up attempts without extra logic blocks.
+- **Operational stability**: Sympana includes monitoring, rate controls, and scaling patterns purpose-built for high-volume agencies.
+
+## Replacing traditional automation stacks
+
+Sympana removes the layers normally required when gluing Vapi to GHL through generic automation tools:
+
+- No server setup or maintenance
+- No HTTP calls or REST node mapping
+- No API schema management
+- No multi-step workflow chaining
+- No external tools required
+- Real-time syncing between Vapi events and GHL objects
+
+Most agencies report that 95% of Sympana actions are completely free. Only **Place Call Trigger**, **Get Call**, and **Wait (For Lead's Time)** consume paid usage, so you can automate qualification flows, bookings, outbound sequences, inbound dashboards, tagging, notes, and CRM syncing at no extra cost.
+
+## See it in action
+
+Visit **Sympana University** for video walkthroughs, deep dives, and implementation guides that cover linking Vapi, configuring GHL flows, and launching production-ready systems. The tutorials show both outbound and inbound deployments so you can mirror proven playbooks.
+
+## Get started
+
+1. **Install Sympana Connector** inside your GoHighLevel agency and authorize the sub-accounts that need Vapi-powered automations.
+2. **Link your Vapi agents** through Sympana's setup form to sync tools, phone numbers, and calendars instantly.
+3. **Import the 50 prebuilt automations** or clone them to customize outbound campaigns, inbound routing trees, appointment schedulers, and post-call follow-ups.
+
+Once connected, every Vapi agent can run fully automated, CRM-aware voice experiences inside GoHighLevel with zero backend engineering and no external automation stack.