From 1d1a43d22b554920d88be16e7ce0b22cf34f8f6b Mon Sep 17 00:00:00 2001 From: Promptless Runtime Agent Date: Mon, 16 Mar 2026 15:06:28 +0000 Subject: [PATCH 1/4] Enhance Getting Help page with team support messaging --- .../docs/docs/getting-started/getting-help.mdx | 13 ++++++++----- 1 file changed, 8 insertions(+), 5 deletions(-) diff --git a/src/content/docs/docs/getting-started/getting-help.mdx b/src/content/docs/docs/getting-started/getting-help.mdx index 96481314..0c58ab8a 100644 --- a/src/content/docs/docs/getting-started/getting-help.mdx +++ b/src/content/docs/docs/getting-started/getting-help.mdx @@ -10,18 +10,21 @@ import CardGroup from '@components/fern/CardGroup.astro'; Have questions or need assistance? We're here to help. +Our team actively wants to help you get the most out of Promptless. Whether you're troubleshooting an issue, fine-tuning your setup, or just have a question, don't hesitate to reach out. We can help with: + +- **Issues with events Promptless has processed** — If something doesn't look right with a trigger, suggestion, or any event Promptless handled, let us know and we'll investigate. +- **Configuring your setup** — Need help with integrations, pipelines, or other configuration? We're happy to walk through it with you. +- **Steering the Promptless agent** — Want to guide the agent's behavior, adjust preferences, or customize how it handles your docs? We can help you dial it in. +- **Anything else** — No question is too small. If you're wondering about something, just ask. + ### Contact Us Questions, feedback, or troubleshooting—reach us at help@gopromptless.ai. - + During onboarding, we set up a shared Slack channel between your team and ours for direct support. - - - Join our Discord community for support and discussions. - From 26c3eade52fc49021d0024cde993060a4b01cb7d Mon Sep 17 00:00:00 2001 From: Promptless Agent Date: Mon, 16 Mar 2026 15:53:22 +0000 Subject: [PATCH 2/4] Revise support messaging tone to sound more human Updated the Getting Help page to use more natural, conversational language based on user feedback that the previous version sounded AI-generated. --- src/content/docs/docs/getting-started/getting-help.mdx | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/src/content/docs/docs/getting-started/getting-help.mdx b/src/content/docs/docs/getting-started/getting-help.mdx index 0c58ab8a..d8c38870 100644 --- a/src/content/docs/docs/getting-started/getting-help.mdx +++ b/src/content/docs/docs/getting-started/getting-help.mdx @@ -10,11 +10,11 @@ import CardGroup from '@components/fern/CardGroup.astro'; Have questions or need assistance? We're here to help. -Our team actively wants to help you get the most out of Promptless. Whether you're troubleshooting an issue, fine-tuning your setup, or just have a question, don't hesitate to reach out. We can help with: +Our team genuinely enjoys helping customers get Promptless working exactly how they want. Reach out anytime — here are some things we help with all the time: -- **Issues with events Promptless has processed** — If something doesn't look right with a trigger, suggestion, or any event Promptless handled, let us know and we'll investigate. -- **Configuring your setup** — Need help with integrations, pipelines, or other configuration? We're happy to walk through it with you. -- **Steering the Promptless agent** — Want to guide the agent's behavior, adjust preferences, or customize how it handles your docs? We can help you dial it in. +- **Something looks off with a trigger or suggestion** — Just point us to it and we'll dig in. +- **Setup questions** — Integrations, pipelines, configuration — happy to walk through any of it. +- **Getting the agent to behave differently** — Want different output, a different tone, or different handling? Let's figure it out together. - **Anything else** — No question is too small. If you're wondering about something, just ask. ### Contact Us From 1f8cb99fbdfd682d18fd20fde4654d33d03e34b8 Mon Sep 17 00:00:00 2001 From: Promptless Agent Date: Mon, 16 Mar 2026 15:59:15 +0000 Subject: [PATCH 3/4] Revert "Revise support messaging tone to sound more human" This reverts commit 26c3eade52fc49021d0024cde993060a4b01cb7d. --- src/content/docs/docs/getting-started/getting-help.mdx | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/src/content/docs/docs/getting-started/getting-help.mdx b/src/content/docs/docs/getting-started/getting-help.mdx index d8c38870..0c58ab8a 100644 --- a/src/content/docs/docs/getting-started/getting-help.mdx +++ b/src/content/docs/docs/getting-started/getting-help.mdx @@ -10,11 +10,11 @@ import CardGroup from '@components/fern/CardGroup.astro'; Have questions or need assistance? We're here to help. -Our team genuinely enjoys helping customers get Promptless working exactly how they want. Reach out anytime — here are some things we help with all the time: +Our team actively wants to help you get the most out of Promptless. Whether you're troubleshooting an issue, fine-tuning your setup, or just have a question, don't hesitate to reach out. We can help with: -- **Something looks off with a trigger or suggestion** — Just point us to it and we'll dig in. -- **Setup questions** — Integrations, pipelines, configuration — happy to walk through any of it. -- **Getting the agent to behave differently** — Want different output, a different tone, or different handling? Let's figure it out together. +- **Issues with events Promptless has processed** — If something doesn't look right with a trigger, suggestion, or any event Promptless handled, let us know and we'll investigate. +- **Configuring your setup** — Need help with integrations, pipelines, or other configuration? We're happy to walk through it with you. +- **Steering the Promptless agent** — Want to guide the agent's behavior, adjust preferences, or customize how it handles your docs? We can help you dial it in. - **Anything else** — No question is too small. If you're wondering about something, just ask. ### Contact Us From e34a40b1bad3cdd6004b0ea1be1f620bb1e80fe0 Mon Sep 17 00:00:00 2001 From: "promptless[bot]" Date: Mon, 16 Mar 2026 20:17:52 +0000 Subject: [PATCH 4/4] Add examples of Promptless events to support messaging Adds concrete examples (code PR, Slack message) to clarify what kinds of events users can reach out about. --- src/content/docs/docs/getting-started/getting-help.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/docs/getting-started/getting-help.mdx b/src/content/docs/docs/getting-started/getting-help.mdx index 0c58ab8a..c443d5a1 100644 --- a/src/content/docs/docs/getting-started/getting-help.mdx +++ b/src/content/docs/docs/getting-started/getting-help.mdx @@ -12,7 +12,7 @@ Have questions or need assistance? We're here to help. Our team actively wants to help you get the most out of Promptless. Whether you're troubleshooting an issue, fine-tuning your setup, or just have a question, don't hesitate to reach out. We can help with: -- **Issues with events Promptless has processed** — If something doesn't look right with a trigger, suggestion, or any event Promptless handled, let us know and we'll investigate. +- **Issues with events Promptless has processed** — If something doesn't look right with a trigger, suggestion, or any event Promptless handled (e.g., a code PR, a Slack message, or anything else), let us know and we'll investigate. - **Configuring your setup** — Need help with integrations, pipelines, or other configuration? We're happy to walk through it with you. - **Steering the Promptless agent** — Want to guide the agent's behavior, adjust preferences, or customize how it handles your docs? We can help you dial it in. - **Anything else** — No question is too small. If you're wondering about something, just ask.