diff --git a/docs/pages/support/support.md b/docs/pages/support/support.md
index 57c792d..a17c252 100644
--- a/docs/pages/support/support.md
+++ b/docs/pages/support/support.md
@@ -9,9 +9,9 @@ has_children: true
 permalink: /support/
 ---
 
-NHS Notify is a <a href="https://digital.nhs.uk/services/reference-guide#service-levels" target="_blank">silver service (opens in a new tab)</a>.
+NHS Notify is a <a href="https://digital.nhs.uk/services/reference-guide#service-levels" target="_blank">gold service (opens in a new tab)</a>.
 
-If you're live with NHS Notify and need help, <a href="https://nhsdigitallive.service-now.com/csm" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
+If you're live with NHS Notify and need help, <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
 
 If you have any general questions about NHS Notify, send an email to <england.nhsnotify@nhs.net>.