diff --git a/teams/teams-ps/MicrosoftTeams/Export-CsAutoAttendantHolidays.md b/teams/teams-ps/MicrosoftTeams/Export-CsAutoAttendantHolidays.md index def6fb7cf0..d6940a7288 100644 --- a/teams/teams-ps/MicrosoftTeams/Export-CsAutoAttendantHolidays.md +++ b/teams/teams-ps/MicrosoftTeams/Export-CsAutoAttendantHolidays.md @@ -56,8 +56,6 @@ In this example, the Export-CsAutoAttendantHolidays cmdlet is used to export hol ### -Identity -> Applicable: Microsoft Teams - The identity for the AA whose holiday schedules are to be exported. ```yaml @@ -74,9 +72,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -91,6 +87,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantHolidays.md b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantHolidays.md index 413002c8a4..8fbb926ebf 100644 --- a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantHolidays.md +++ b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantHolidays.md @@ -60,8 +60,6 @@ In this example, the Get-CsAutoAttendantHolidays cmdlet is used to retrieve the ### -Force -> Applicable: Microsoft Teams - The Force switch specifies whether to suppress warning and confirmation messages. It can be useful in scripting to suppress interactive prompts. If the Force switch isn't provided in the command, you're prompted for administrative input if required. ```yaml @@ -77,8 +75,6 @@ Accept wildcard characters: False ### -Identity -> Applicable: Microsoft Teams - Represents the identifier for the auto attendant whose holidays are to be retrieved. ```yaml @@ -95,8 +91,6 @@ Accept wildcard characters: False ### -Names -> Applicable: Microsoft Teams - The Names parameter represents the names for the holidays to be retrieved. If this parameter is not specified, then all holidays in the AA are returned. ```yaml @@ -113,8 +107,6 @@ Accept wildcard characters: False ### -Years -> Applicable: Microsoft Teams - The Years parameter represents the years for the holidays to be retrieved. If this parameter is not specified, then holidays for all years in the AA are returned. ```yaml @@ -130,6 +122,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantStatus.md b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantStatus.md index 3efe488da6..1c55484539 100644 --- a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantStatus.md +++ b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantStatus.md @@ -46,8 +46,6 @@ In Example 2, the Get-CsAutoAttendantStatus cmdlet is used to get status records ### -Identity -> Applicable: Microsoft Teams - Represents the identifier for the auto attendant whose provisioning status is to be retrieved. ```yaml @@ -64,8 +62,6 @@ Accept wildcard characters: False ### -IncludeResources -> Applicable: Microsoft Teams - The IncludeResources parameter identities the auto attendant resources whose status is to be retrieved. Available resources are: - AudioFile: Indicates status for audio files used by AA. - DialByNameVoiceResponses: Indicates status for speech recognition when using dial-by-name (directory lookup) feature with AA. @@ -86,9 +82,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -103,6 +97,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedLanguage.md b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedLanguage.md index 48caa119a7..ba50c5cbcd 100644 --- a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedLanguage.md +++ b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedLanguage.md @@ -46,8 +46,6 @@ This example gets the language that the Identity parameter specifies (en-US). ### -Identity -> Applicable: Microsoft Teams - The Identity parameter designates a specific language to be retrieved. If this parameter is not specified, then all supported languages are returned. ```yaml @@ -64,9 +62,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -81,6 +77,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedTimeZone.md b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedTimeZone.md index de74509851..15b4d45cee 100644 --- a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedTimeZone.md +++ b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantSupportedTimeZone.md @@ -46,8 +46,6 @@ This example gets the timezone that the Identity parameter specifies (Pacific St ### -Identity -> Applicable: Microsoft Teams - The Identity parameter specifies a time zone to be retrieved. If this parameter is not used, then all supported time zones are returned. ```yaml @@ -64,9 +62,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -81,6 +77,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantTenantInformation.md b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantTenantInformation.md index 898cd684e2..8b81064137 100644 --- a/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantTenantInformation.md +++ b/teams/teams-ps/MicrosoftTeams/Get-CsAutoAttendantTenantInformation.md @@ -39,9 +39,7 @@ Gets the default auto attendant information for the logged in tenant. ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -56,6 +54,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/Import-CsAutoAttendantHolidays.md b/teams/teams-ps/MicrosoftTeams/Import-CsAutoAttendantHolidays.md index b7c4cb70d0..f467522a49 100644 --- a/teams/teams-ps/MicrosoftTeams/Import-CsAutoAttendantHolidays.md +++ b/teams/teams-ps/MicrosoftTeams/Import-CsAutoAttendantHolidays.md @@ -66,8 +66,6 @@ In this example, the Import-CsAutoAttendantHolidays cmdlet is used to import hol ### -Identity -> Applicable: Microsoft Teams - The identity for the AA whose holiday schedules are to be imported. ```yaml @@ -84,8 +82,6 @@ Accept wildcard characters: False ### -Input -> Applicable: Microsoft Teams - The Input parameter specifies the holiday schedule information that is to be imported. ```yaml @@ -102,9 +98,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -119,6 +113,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendant.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendant.md index 29b6637e74..1e1207824b 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendant.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendant.md @@ -29,10 +29,13 @@ Each AA can be associated with phone numbers that allow callers to reach specifi You can create new AAs by using the New-CsAutoAttendant cmdlet; each newly created AA gets assigned a random string that serves as the identity of the AA. -> [!CAUTION] -> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will _remove_ any of these configured items: +> [!IMPORTANT] +> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center: > +> Authorized Users > - -HideAuthorizedUsers +> +> Dial by name > - -UserNameExtension > > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. @@ -273,8 +276,6 @@ This example creates a new AA named _Main auto attendant_ that has the following ### -AuthorizedUsers -> Applicable: Microsoft Teams - This is a list of GUIDs for users who are authorized to make changes to this call queue. The users must also have a TeamsVoiceApplications policy assigned. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). ```yaml @@ -291,8 +292,6 @@ Accept wildcard characters: False ### -CallFlows -> Applicable: Microsoft Teams - The CallFlows parameter represents call flows, which are required if they are referenced in the CallHandlingAssociations parameter. You can create CallFlows by using the [`New-CsAutoAttendantCallFlow`](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendantcallflow) cmdlet. @@ -311,8 +310,6 @@ Accept wildcard characters: False ### -CallHandlingAssociations -> Applicable: Microsoft Teams - The CallHandlingAssociations parameter represents the call handling associations. The AA service uses call handling associations to determine which call flow to execute when a specific schedule is in effect. @@ -332,8 +329,6 @@ Accept wildcard characters: False ### -DefaultCallFlow -> Applicable: Microsoft Teams - The DefaultCallFlow parameter is the flow to be executed when no other call flow is in effect (for example, during business hours). You can create the DefaultCallFlow by using the [`New-CsAutoAttendantCallFlow`](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendantcallflow) cmdlet. @@ -352,12 +347,6 @@ Accept wildcard characters: False ### -EnableMainlineAttendant -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving an auto attendant configuration through Teams admin center will remove this setting._ - The EnableMainlineAttendant parameter enables Mainline Attendant features for this Auto attendant. > [!NOTE] @@ -379,12 +368,6 @@ Accept wildcard characters: False ### -MainlineAttendantAgentVoiceId -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving an auto attendant configuration through Teams admin center will remove this setting._ - The MainlineAttendantAgentVoiceId parameter sets the voice that will be used with Mainline Attendant. PARAMVALUE: Alloy | Echo | Shimmer @@ -403,8 +386,6 @@ Accept wildcard characters: False ### -EnableVoiceResponse -> Applicable: Microsoft Teams - The EnableVoiceResponse parameter indicates whether voice response for AA is enabled. ```yaml @@ -421,8 +402,6 @@ Accept wildcard characters: False ### -ExclusionScope -> Applicable: Microsoft Teams - Specifies the users to which call transfers are not allowed through directory lookup feature. If not specified, no user in the organization is excluded from directory lookup. @@ -442,10 +421,6 @@ Accept wildcard characters: False ### -HideAuthorizedUsers -> Applicable: Microsoft Teams - -_Saving an auto attendant configuration through Teams admin center will *remove* this setting._ - The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). ```yaml @@ -462,8 +437,6 @@ Accept wildcard characters: False ### -InclusionScope -> Applicable: Microsoft Teams - Specifies the users to which call transfers are allowed through directory lookup feature. If not specified, all users in the organization can be reached through directory lookup. @@ -483,8 +456,6 @@ Accept wildcard characters: False ### -LanguageId -> Applicable: Microsoft Teams - The LanguageId parameter is the language that is used to read text-to-speech (TTS) prompts. You can query the supported languages using the [`Get-CsAutoAttendantSupportedLanguage`](https://learn.microsoft.com/powershell/module/microsoftteams/get-csautoattendantsupportedlanguage) cmdlet. @@ -503,8 +474,6 @@ Accept wildcard characters: False ### -Name -> Applicable: Microsoft Teams - The Name parameter is a friendly name that is assigned to the AA. ```yaml @@ -521,8 +490,6 @@ Accept wildcard characters: False ### -Operator -> Applicable: Microsoft Teams - The Operator parameter represents the SIP address or PSTN number of the operator. You can create callable entities by using the `New-CsAutoAttendantCallableEntity` cmdlet. @@ -541,9 +508,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -559,8 +524,6 @@ Accept wildcard characters: False ### -TimeZoneId -> Applicable: Microsoft Teams - The TimeZoneId parameter represents the AA time zone. All schedules are evaluated based on this time zone. You can query the supported timezones using the [`Get-CsAutoAttendantSupportedTimeZone`](https://learn.microsoft.com/powershell/module/microsoftteams/get-csautoattendantsupportedtimezone) cmdlet. @@ -579,10 +542,6 @@ Accept wildcard characters: False ### -UserNameExtension -> Applicable: Microsoft Teams - -_Saving an auto attendant configuration through Teams admin center will *remove* this setting._ - The UserNameExtension parameter is a string that specifies how to extend usernames in dial search by appending additional information after the name. This parameter is used in dial search when multiple search results are found, as it helps to distinguish users with similar names. Possible values are: @@ -603,8 +562,6 @@ Accept wildcard characters: False ### -VoiceId -> Applicable: Microsoft Teams - The VoiceId parameter represents the voice that is used to read text-to-speech (TTS) prompts. You can query the supported voices by using the `Get-CsAutoAttendantSupportedLanguage` cmdlet. diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallFlow.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallFlow.md index f8f0d57825..6109a6784c 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallFlow.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallFlow.md @@ -26,7 +26,7 @@ New-CsAutoAttendantCallFlow -Name -Menu [-Greetings ] [- ## DESCRIPTION The New-CsAutoAttendantCallFlow cmdlet creates a new call flow for use with the Auto Attendant (AA) service. The AA service uses the call flow to handle inbound calls by playing a greeting (if present), and provide callers with actions through a menu. -> [!CAUTION] +> [!IMPORTANT] > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > > - -RingResourceAccountDelegates @@ -56,8 +56,6 @@ This example creates a new call flow that plays a greeting before rendering the ### -ForceListenMenuEnabled -> Applicable: Microsoft Teams - If specified, DTMF and speech inputs will not be processed while the greeting or menu prompt is playing. It will enforce callers to listen to all menu options before making a selection. ```yaml @@ -74,8 +72,6 @@ Accept wildcard characters: False ### -Greetings -> Applicable: Microsoft Teams - If present, the prompts specified by the Greetings parameter (either TTS or Audio) are played before the call flow's menu is rendered. You can create prompts by using the [`New-CsAutoAttendantPrompt`](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendantprompt) cmdlet. @@ -101,8 +97,6 @@ Accept wildcard characters: False ### -Menu -> Applicable: Microsoft Teams - The Menu parameter identifies the menu to render when the call flow is executed. You can create a new menu by using the [`New-CsAutoAttendantMenu`](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendantmenu) cmdlet. @@ -121,8 +115,6 @@ Accept wildcard characters: False ### -Name -> Applicable: Microsoft Teams - The Name parameter represents a unique friendly name for the call flow. ```yaml @@ -139,12 +131,6 @@ Accept wildcard characters: False ### -RingResourceAccountDelegates -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving an auto attendant configuration through Teams admin center will remove this setting._ - If enabled for this call flow, Auto Attendant will first ring the delegates assigned to the resource account the call is on. If none of the delegates answer, the call is returned to the Auto Attendant for standard processing. If there are no delegates assigned to the resource account the call is on then the Auto Attendant will process the call normally. @@ -163,9 +149,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallHandlingAssociation.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallHandlingAssociation.md index bfb23abb50..9858c7704f 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallHandlingAssociation.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallHandlingAssociation.md @@ -93,8 +93,6 @@ This example creates the following: ### -CallFlowId -> Applicable: Microsoft Teams - The CallFlowId parameter represents the call flow to be associated with the schedule. You can create a call flow by using the [`New-CsAutoAttendantCallFlow`](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendantcallflow) cmdlet. @@ -113,8 +111,6 @@ Accept wildcard characters: False ### -Disable -> Applicable: Microsoft Teams - The Disable parameter, if set, establishes that the call handling association is created as disabled. This parameter can only be used when the Type parameter is set to AfterHours. ```yaml @@ -131,8 +127,6 @@ Accept wildcard characters: False ### -ScheduleId -> Applicable: Microsoft Teams - The ScheduleId parameter represents the schedule to be associated with the call flow. You can create a schedule by using the [New-CsOnlineSchedule](https://learn.microsoft.com/powershell/module/microsoftteams/new-csonlineschedule) cmdlet. additionally, you can use [Get-CsOnlineSchedule](https://learn.microsoft.com/powershell/module/microsoftteams/get-csonlineschedule) cmdlet to get the schedules configured for your organization. @@ -151,8 +145,6 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - Globally unique identifier (GUID) of the tenant account whose external user communication policy are being created. For example: -Tenant "38aad667-af54-4397-aaa7-e94c79ec2308" @@ -177,8 +169,6 @@ Accept wildcard characters: False ### -Type -> Applicable: Microsoft Teams - The Type parameter represents the type of the call handling association. Currently, only the following types are supported: - `AfterHours` @@ -197,6 +187,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallableEntity.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallableEntity.md index fe3a7a0d73..35bd67e089 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallableEntity.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantCallableEntity.md @@ -34,6 +34,12 @@ The New-CsAutoAttendantCallableEntity cmdlet lets you create a callable entity f **NOTE**: In order to setup a shared voicemail, an Office 365 Group that can receive external emails is required. +>[!IMPORTANT] +> Authorized users can't edit call queues with these features enabled: +> - The call exception routing when the destination directly references another another Auto attendant or Call queue +> - See [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) +> - Call priorities + ## EXAMPLES ### Example 1 @@ -78,10 +84,6 @@ This example gets an Office 365 group by name using Find-CsGroup cmdlet. Then th ### -CallPriority -> Applicable: Microsoft Teams - -_Saving an auto attendant configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - The Call Priority of the MenuOption, only applies when the `Type` is `ApplicationEndpoint` or `ConfigurationEndpoint`. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -92,9 +94,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 4 = Low 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -109,8 +108,6 @@ Accept wildcard characters: False ### -EnableSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - Suppresses the "Please leave a message after the tone" system prompt when transferring to shared voicemail. ```yaml @@ -127,8 +124,6 @@ Accept wildcard characters: False ### -EnableTranscription -> Applicable: Microsoft Teams - Enables the email transcription of voicemail, this is only supported with shared voicemail callable entities. ```yaml @@ -145,8 +140,6 @@ Accept wildcard characters: False ### -Identity -> Applicable: Microsoft Teams - The Identity parameter represents the ID of the callable entity; this can be either a Object ID or a TEL URI. - Only the Object IDs of users that have Enterprise Voice enabled are supported. @@ -166,9 +159,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -184,8 +175,6 @@ Accept wildcard characters: False ### -Type -> Applicable: Microsoft Teams - The Type parameter represents the type of the callable entity, which can be any of the following: - User @@ -194,9 +183,6 @@ The Type parameter represents the type of the callable entity, which can be any - ExternalPstn - SharedVoicemail -> [!IMPORTANT] -> Nesting Auto attendants and Call queues via ***ConfigurationEndpoint*** isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue. - ```yaml Type: Object Parameter Sets: (All) @@ -210,6 +196,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantDialScope.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantDialScope.md index 161429041a..53920eb74e 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantDialScope.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantDialScope.md @@ -50,8 +50,6 @@ In Example 2, we use the Find-CsGroup cmdlet to find groups with name "Contoso S ### -GroupIds -> Applicable: Microsoft Teams - Refers to the IDs of the groups that are to be included in the dial-scope. Group IDs can be obtained by using the Find-CsGroup cmdlet. @@ -70,8 +68,6 @@ Accept wildcard characters: False ### -GroupScope -> Applicable: Microsoft Teams - Indicates that a dial-scope based on groups (distribution lists, security groups) is to be created. ```yaml @@ -88,9 +84,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -105,6 +99,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenu.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenu.md index c5390f086b..c9ae924f35 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenu.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenu.md @@ -49,8 +49,6 @@ This example creates a new menu that allows the caller to reach a target by name ### -DirectorySearchMethod -> Applicable: Microsoft Teams - The DirectorySearchMethod parameter lets you define the type of Directory Search Method for the Auto Attendant menu, for more information, see [Set up a Cloud auto attendant](https://learn.microsoft.com/MicrosoftTeams/create-a-phone-system-auto-attendant?WT.mc_id=TeamsAdminCenterCSH) Possible values are @@ -73,8 +71,6 @@ Accept wildcard characters: False ### -EnableDialByName -> Applicable: Microsoft Teams - The EnableDialByName parameter lets users do a directory search by recipient name and get transferred to the party. ```yaml @@ -91,8 +87,6 @@ Accept wildcard characters: False ### -MenuOptions -> Applicable: Microsoft Teams - The MenuOptions parameter is a list of menu options for this menu. These menu options specify what action to take when the user sends a particular input. You can create menu options by using the New-CsAutoAttendantMenuOption cmdlet. @@ -111,8 +105,6 @@ Accept wildcard characters: False ### -Name -> Applicable: Microsoft Teams - The Name parameter represents a friendly name for the menu. ```yaml @@ -129,8 +121,6 @@ Accept wildcard characters: False ### -Prompts -> Applicable: Microsoft Teams - The Prompts parameter reflects the prompts to play when the menu is activated. You can create prompts by using the [`New-CsAutoAttendantPrompt`](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendantprompt) cmdlet. @@ -152,8 +142,6 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - This parameter is reserved for Microsoft internal use only. ```yaml @@ -169,6 +157,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenuOption.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenuOption.md index 5c2a99b4ff..96204066ce 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenuOption.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantMenuOption.md @@ -26,11 +26,11 @@ New-CsAutoAttendantMenuOption -Action [-DtmfResponse ] [-VoiceRespo ## DESCRIPTION The New-CsAutoAttendantMenuOption cmdlet creates a new menu option for the Auto Attendant (AA) service. The AA service uses the menu options to respond to a caller with the appropriate action. -> [!CAUTION] +> [!IMPORTANT] > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > > - -Description -> - -Action AgentAndQueues +> - -Action AgentsAndQueues > - -Action MainLineAttendantFlow > - -MainlineAttendantTarget > - -AgentTargetType @@ -70,7 +70,7 @@ This example creates a menu option to play an announcement for the defined promp The Action parameter represents the action to be taken when the menu option is activated. The Action must be set to one of the following values: -- AgentAndQueues - **Restricted to VoiceApps TAP customers** +- AgentsAndQueues - **Restricted to VoiceApps TAP customers** - Announcement - plays a defined prompt then returns to the menu - DisconnectCall - The call is disconnected. - MainlineAttendantFlow - **Restricted to VoiceApps TAP customers** @@ -111,10 +111,6 @@ Accept wildcard characters: False ### -Description -_Voice applications private preview customers only._ - -_Saving an auto attendant configuration through Teams admin center will remove this setting._ - A description/set of keywords for the option. Used by Mainline Attendant only. @@ -156,10 +152,6 @@ Accept wildcard characters: False ### -MainlineAttendantTarget -_Voice applications private preview customers only._ - -_Saving an auto attendant configuration through Teams admin center will remove this setting._ - The Mainline Attendant call flow target identifier. ```yaml @@ -281,6 +273,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantPrompt.md b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantPrompt.md index c95d92ac0b..f8ceea537e 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantPrompt.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsAutoAttendantPrompt.md @@ -68,8 +68,6 @@ This example creates a new prompt that has both audio file and text-to-speech da ### -ActiveType -> Applicable: Microsoft Teams - PARAMVALUE: None | TextToSpeech | AudioFile The ActiveType parameter identifies the active type (modality) of the AA prompt. It can be set to None (the prompt is disabled), TextToSpeech (text-to-speech is played when the prompt is rendered) or AudioFile (audio file data is played when the prompt is rendered). @@ -90,8 +88,6 @@ Accept wildcard characters: False ### -AudioFilePrompt -> Applicable: Microsoft Teams - The AudioFilePrompt parameter represents the audio to play when the prompt is activated (rendered). This parameter is required when audio file prompts are being created. You can create audio files by using the `Import-CsOnlineAudioFile` cmdlet. @@ -110,9 +106,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -128,8 +122,6 @@ Accept wildcard characters: False ### -TextToSpeechPrompt -> Applicable: Microsoft Teams - The TextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt that is to be read when the prompt is activated. This parameter is required when text to speech prompts are being created. @@ -147,6 +139,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS diff --git a/teams/teams-ps/MicrosoftTeams/New-CsCallQueue.md b/teams/teams-ps/MicrosoftTeams/New-CsCallQueue.md index 2d09d646b9..449efb9a8f 100644 --- a/teams/teams-ps/MicrosoftTeams/New-CsCallQueue.md +++ b/teams/teams-ps/MicrosoftTeams/New-CsCallQueue.md @@ -25,38 +25,49 @@ New-CsCallQueue -Name [-AgentAlertTime ] [-AllowOptOut ## DESCRIPTION The New-CsCallQueue cmdlet creates a new Call Queue. -> [!CAUTION] -> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will _remove_ any of these configured items: +> [!IMPORTANT] +> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center: > +> Authorized users > - -HideAuthorizedUsers +> +> Call priority > - -OverflowActionCallPriority +> - -TimeoutActionCallPriority +> - -NoAgentActionCallPriority +> +> Compliance recording for Call queues +> - -ComplianceRecordingForCallQueueTemplateId +> - -TextAnnouncementForCR +> - -CustomAudioFileAnnouncementForCR +> - -TextAnnouncementForCRFailure +> - -CustomAudioFileAnnouncementForCRFailure +> +> Redirect Prompts > - -OverflowRedirectPersonTextToSpeechPrompt > - -OverflowRedirectPersonAudioFilePrompt > - -OverflowRedirectVoicemailTextToSpeechPrompt > - -OverflowRedirectVoicemailAudioFilePrompt -> - -TimeoutActionCallPriority > - -TimeoutRedirectPersonTextToSpeechPrompt > - -TimeoutRedirectPersonAudioFilePrompt > - -TimeoutRedirectVoicemailTextToSpeechPrompt > - -TimeoutRedirectVoicemailAudioFilePrompt -> - -NoAgentActionCallPriority > - -NoAgentRedirectPersonTextToSpeechPrompt > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt > - -NoAgentRedirectVoicemailAudioFilePrompt > -> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. -> -> - -ComplianceRecordingForCallQueueTemplateId -> - -TextAnnouncementForCR -> - -CustomAudioFileAnnouncementForCR -> - -TextAnnouncementForCRFailure -> - -CustomAudioFileAnnouncementForCRFailure +> Shared call queue history > - -SharedCallQueueHistoryTemplateId +> +> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > -> [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) without a resource account isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue. +> None at this time. > -> Authorized users can't edit call flows with call priorities at this time. +> Authorized users can't edit call queues with these features enabled: +> - The call exception routing when the destination directly references another another Auto attendant or Call queue +> - See [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) +> - Call priorities ## EXAMPLES @@ -79,8 +90,6 @@ This example creates a Call Queue for the organization named "Help Desk" with mu ### -AgentAlertTime -> Applicable: Microsoft Teams - The AgentAlertTime parameter represents the time (in seconds) that a call can remain unanswered before it is automatically routed to the next agent. The AgentAlertTime can be set to any integer value between 15 and 180 seconds (3 minutes), inclusive. The default value is 30 seconds. ```yaml @@ -97,8 +106,6 @@ Accept wildcard characters: False ### -AllowOptOut -> Applicable: Microsoft Teams - The AllowOptOut parameter indicates whether or not agents can opt in or opt out from taking calls from a Call Queue. ```yaml @@ -115,8 +122,6 @@ Accept wildcard characters: False ### -AuthorizedUsers -> Applicable: Microsoft Teams - This is a list of GUIDs for users who are authorized to make changes to this call queue. The users must also have a TeamsVoiceApplications policy assigned. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). ```yaml @@ -133,8 +138,6 @@ Accept wildcard characters: False ### -CallbackEmailNotificationTarget -> Applicable: Microsoft Teams - The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`. ```yaml @@ -151,8 +154,6 @@ Accept wildcard characters: False ### -CallbackOfferAudioFilePromptResourceId -> Applicable: Microsoft Teams - The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`. ```yaml @@ -169,8 +170,6 @@ Accept wildcard characters: False ### -CallbackOfferTextToSpeechPrompt -> Applicable: Microsoft Teams - The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`. ```yaml @@ -227,8 +226,6 @@ Accept wildcard characters: False ### -ChannelId -> Applicable: Microsoft Teams - Id of the channel to connect a call queue to. ```yaml @@ -245,8 +242,6 @@ Accept wildcard characters: False ### -ChannelUserObjectId -> Applicable: Microsoft Teams - Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). This is the GUID of one of the owners of the team the channels belongs to. ```yaml @@ -262,9 +257,6 @@ Accept wildcard characters: False ``` ### -ComplianceRecordingForCallQueueTemplateId -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The ComplianceRecordingForCallQueueTemplateId parameter indicates a list of up to 2 Compliance Recording for Call Queue templates to apply to the call queue. @@ -282,8 +274,6 @@ Accept wildcard characters: False ### -ConferenceMode -> Applicable: Microsoft Teams - The ConferenceMode parameter indicates whether or not Conference mode will be applied on calls for this Call queue. Conference mode significantly reduces the amount of time it takes for a caller to be connected to an agent, after the agent accepts the call. The following bullet points detail the difference between both modes: - Conference Mode Disabled: CQ call is presented to agent. Agent answers and media streams are setup. Based on geographic location of the CQ call and agent, there may be a slight delay in setting up the media streams which may result in some dead air and the first part of the conversation being cut off. @@ -304,12 +294,6 @@ Accept wildcard characters: False ### -CustomAudioFileAnnouncementForCR -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The CustomAudioFileAnnouncementForCR parameter indicates the unique identifier for the Audio file prompt which is played to callers when compliance recording for call queues is enabled. ```yaml @@ -326,12 +310,6 @@ Accept wildcard characters: False ### -CustomAudioFileAnnouncementForCRFailure -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The CustomAudioFileAnnouncementForCRFailure parameter indicates the unique identifier for the Audio file prompt which is played to callers if the compliance recording for call queue bot is unable to join or drops from the call. ```yaml @@ -348,8 +326,6 @@ Accept wildcard characters: False ### -DistributionLists -> Applicable: Microsoft Teams - The DistributionLists parameter lets you add all the members of the distribution lists to the Call Queue. This is a list of distribution list GUIDs. A service wide configurable maximum number of DLs per Call Queue are allowed. Only the first N (service wide configurable) agents from all distribution lists combined are considered for accepting the call. Nested DLs are supported. O365 Groups can also be used to add members to the Call Queue. ```yaml @@ -366,8 +342,6 @@ Accept wildcard characters: False ### -EnableNoAgentSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - The EnableNoAgentSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when NoAgentAction is set to SharedVoicemail. ```yaml @@ -384,8 +358,6 @@ Accept wildcard characters: False ### -EnableNoAgentSharedVoicemailTranscription -> Applicable: Microsoft Teams - The EnableNoAgentSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on no agents. This parameter is only applicable when NoAgentAction is set to SharedVoicemail. ```yaml @@ -402,8 +374,6 @@ Accept wildcard characters: False ### -EnableOverflowSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - The EnableOverflowSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail. ```yaml @@ -420,8 +390,6 @@ Accept wildcard characters: False ### -EnableOverflowSharedVoicemailTranscription -> Applicable: Microsoft Teams - The EnableOverflowSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on overflow. This parameter is only applicable when OverflowAction is set to SharedVoicemail. ```yaml @@ -438,8 +406,6 @@ Accept wildcard characters: False ### -EnableTimeoutSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - The EnableTimeoutSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail. ```yaml @@ -456,8 +422,6 @@ Accept wildcard characters: False ### -EnableTimeoutSharedVoicemailTranscription -> Applicable: Microsoft Teams - The EnableTimeoutSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on timeout. This parameter is only applicable when TimeoutAction is set to SharedVoicemail. ```yaml @@ -474,10 +438,6 @@ Accept wildcard characters: False ### -HideAuthorizedUsers -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - This is a list of GUIDs of authorized users who should not appear on the list of supervisors for the agents who are members of this queue. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). ```yaml @@ -510,8 +470,6 @@ Accept wildcard characters: False ### -LanguageId -> Applicable: Microsoft Teams - The LanguageId parameter indicates the language that is used to play shared voicemail prompts. This parameter becomes a required parameter if either OverflowAction or TimeoutAction is set to SharedVoicemail. You can query the supported languages using the Get-CsAutoAttendantSupportedLanguage cmdlet. @@ -530,8 +488,6 @@ Accept wildcard characters: False ### -LineUri -> Applicable: Microsoft Teams - This parameter is reserved for Microsoft internal use only. ```yaml @@ -548,8 +504,6 @@ Accept wildcard characters: False ### -MusicOnHoldAudioFileId -> Applicable: Microsoft Teams - The MusicOnHoldAudioFileId parameter represents music to play when callers are placed on hold. This is the unique identifier of the audio file. This parameter is required if the UseDefaultMusicOnHold parameter is not specified. ```yaml @@ -566,8 +520,6 @@ Accept wildcard characters: False ### -Name -> Applicable: Microsoft Teams - The Name parameter specifies a unique name for the Call Queue. ```yaml @@ -584,8 +536,6 @@ Accept wildcard characters: False ### -NoAgentAction -> Applicable: Microsoft Teams - The NoAgentAction parameter defines the action to take if the no agents condition is reached. The NoAgentAction property must be set to one of the following values: Queue, Disconnect, Forward, Voicemail, and SharedVoicemail. The default value is Queue. PARAMVALUE: Queue | Disconnect | Forward | Voicemail | SharedVoicemail @@ -604,10 +554,6 @@ Accept wildcard characters: False ### -NoAgentActionCallPriority -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -617,9 +563,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -634,8 +577,6 @@ Accept wildcard characters: False ### -NoAgentActionTarget -> Applicable: Microsoft Teams - The NoAgentActionTarget represents the target of the no agent action. If the NoAgentAction is set to Forward, this parameter must be set to a GUID or a telephone number with a mandatory 'tel:' prefix. If the NoAgentAction is set to SharedVoicemail, this parameter must be set to a Microsoft 365 Group ID. Otherwise, this field is optional. ```yaml @@ -652,8 +593,6 @@ Accept wildcard characters: False ### -NoAgentApplyTo -> Applicable: Microsoft Teams - The NoAgentApplyTo parameter defines if the NoAgentAction applies to calls already in queue and new calls arriving to the queue, or only new calls that arrive once the No Agents condition occurs. The default value is AllCalls. PARAMVALUE: AllCalls | NewCalls @@ -672,8 +611,6 @@ Accept wildcard characters: False ### -NoAgentDisconnectAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to no agents. ```yaml @@ -690,8 +627,6 @@ Accept wildcard characters: False ### -NoAgentDisconnectTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to no agents. ```yaml @@ -708,10 +643,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPersonAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to no agents. ```yaml @@ -728,10 +659,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPersonTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to no agents. ```yaml @@ -748,8 +675,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPhoneNumberAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents. ```yaml @@ -766,8 +691,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPhoneNumberTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents. ```yaml @@ -784,8 +707,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoiceAppAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to no agents. ```yaml @@ -802,8 +723,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoiceAppTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to no agents. ```yaml @@ -820,10 +739,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to no agent. ```yaml @@ -840,10 +755,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to no agent. ```yaml @@ -860,8 +771,6 @@ Accept wildcard characters: False ### -NoAgentSharedVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter becomes a required parameter when NoAgentAction is SharedVoicemail and NoAgentSharedVoicemailTextToSpeechPrompt is null. ```yaml @@ -878,8 +787,6 @@ Accept wildcard characters: False ### -NoAgentSharedVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter becomes a required parameter when NoAgentAction is SharedVoicemail and NoAgentSharedVoicemailAudioFilePrompt is null. ```yaml @@ -914,8 +821,6 @@ Accept wildcard characters: False ### -OboResourceAccountIds -> Applicable: Microsoft Teams - The OboResourceAccountIds parameter lets you add resource account with phone number to the Call Queue. The agents in the Call Queue will be able to make outbound calls using the phone number on the resource accounts. This is a list of resource account GUIDs. ```yaml @@ -932,8 +837,6 @@ Accept wildcard characters: False ### -OverflowAction -> Applicable: Microsoft Teams - The OverflowAction parameter designates the action to take if the overflow threshold is reached. The OverflowAction property must be set to one of the following values: DisconnectWithBusy, Forward, Voicemail, and SharedVoicemail. The default value is DisconnectWithBusy. PARAMVALUE: DisconnectWithBusy | Forward | Voicemail | SharedVoicemail @@ -952,10 +855,6 @@ Accept wildcard characters: False ### -OverflowActionCallPriority -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -965,9 +864,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -982,8 +878,6 @@ Accept wildcard characters: False ### -OverflowActionTarget -> Applicable: Microsoft Teams - The OverflowActionTarget parameter represents the target of the overflow action. If the OverFlowAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the OverflowAction is set to SharedVoicemail, this parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security). Otherwise, this parameter is optional. ```yaml @@ -1000,8 +894,6 @@ Accept wildcard characters: False ### -OverflowDisconnectAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to overflow. ```yaml @@ -1018,8 +910,6 @@ Accept wildcard characters: False ### -OverflowDisconnectTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to overflow. ```yaml @@ -1036,10 +926,6 @@ Accept wildcard characters: False ### -OverflowRedirectPersonAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to overflow. ```yaml @@ -1056,10 +942,6 @@ Accept wildcard characters: False ### -OverflowRedirectPersonTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to overflow. ```yaml @@ -1076,8 +958,6 @@ Accept wildcard characters: False ### -OverflowRedirectPhoneNumberAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow. ```yaml @@ -1094,8 +974,6 @@ Accept wildcard characters: False ### -OverflowRedirectPhoneNumberTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow. ```yaml @@ -1112,8 +990,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoiceAppAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to overflow. ```yaml @@ -1130,8 +1006,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoiceAppTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to overflow. ```yaml @@ -1148,10 +1022,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to overflow. ```yaml @@ -1168,10 +1038,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to overflow. ```yaml @@ -1188,8 +1054,6 @@ Accept wildcard characters: False ### -OverflowSharedVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter becomes a required parameter when OverflowAction is SharedVoicemail and OverflowSharedVoicemailTextToSpeechPrompt is null. ```yaml @@ -1206,8 +1070,6 @@ Accept wildcard characters: False ### -OverflowSharedVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter becomes a required parameter when OverflowAction is SharedVoicemail and OverflowSharedVoicemailAudioFilePrompt is null. ```yaml @@ -1224,8 +1086,6 @@ Accept wildcard characters: False ### -OverflowThreshold -> Applicable: Microsoft Teams - The OverflowThreshold parameter defines the number of calls that can be in the queue at any one time before the overflow action is triggered. The OverflowThreshold can be any integer value between 0 and 200, inclusive. A value of 0 causes calls not to reach agents and the overflow action to be taken immediately. ```yaml @@ -1242,8 +1102,6 @@ Accept wildcard characters: False ### -PresenceBasedRouting -> Applicable: Microsoft Teams - The PresenceBasedRouting parameter indicates whether or not presence based routing will be applied while call being routed to Call Queue agents. When set to False, calls will be routed to agents who have opted in to receive calls, regardless of their presence state. When set to True, opted-in agents will receive calls only when their presence state is Available. ```yaml @@ -1260,8 +1118,6 @@ Accept wildcard characters: False ### -RoutingMethod -> Applicable: Microsoft Teams - The RoutingMethod parameter defines how agents will be called in a Call Queue. If the routing method is set to Serial, then agents will be called one at a time. If the routing method is set to Attendant, then agents will be called in parallel. If the routing method is set to RoundRobin, the agents will be called using the Round Robin strategy so that all agents share the call load equally. If the routing method is set to LongestIdle, the agents will be called based on their idle time, that is, the agent that has been idle for the longest period will be called. PARAMVALUE: Attendant | Serial | RoundRobin | LongestIdle @@ -1297,9 +1153,6 @@ Accept wildcard characters: False ``` ### -SharedCallQueueHistoryTemplateId -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The SharedCallQueueHistoryTemplateId parameter indicates the Shared Call Queue History template to apply to the call queue. @@ -1315,9 +1168,13 @@ Accept pipeline input: False Accept wildcard characters: False ``` -### -ShiftsSchedulingGroupId +> [!NOTE] +> `-ConferenceMode` must be set to $true +> +> Shared call queue history is not availble when using a Teams channel for queue membership +> - `-ChannelId` and `-ChannelUserObjectId` are set. -> Applicable: Microsoft Teams +### -ShiftsSchedulingGroupId Id of the Scheduling Group to connect a call queue to. @@ -1335,8 +1192,6 @@ Accept wildcard characters: False ### -ShiftsTeamId -> Applicable: Microsoft Teams - Id of the Team containing the Scheduling Group to connect a call queue to. ```yaml @@ -1369,8 +1224,6 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - This parameter is reserved for Microsoft internal use only. ```yaml @@ -1387,12 +1240,6 @@ Accept wildcard characters: False ### -TextAnnouncementForCR -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TextAnnouncementForCR parameter indicates the custom Text-to-Speech (TTS) prompt which is played to callers when compliance recording for call queues is enabled. ```yaml @@ -1409,12 +1256,6 @@ Accept wildcard characters: False ### -TextAnnouncementForCRFailure -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TextAnnouncementForCRFailure parameter indicates the custom Text-to-Speech (TTS) prompt which is played to callers if the compliance recording for call queue bot is unable to join or drops from the call. ```yaml @@ -1431,8 +1272,6 @@ Accept wildcard characters: False ### -TimeoutAction -> Applicable: Microsoft Teams - The TimeoutAction parameter defines the action to take if the timeout threshold is reached. The TimeoutAction property must be set to one of the following values: Disconnect, Forward, Voicemail, and SharedVoicemail. The default value is Disconnect. PARAMVALUE: Disconnect | Forward | Voicemail | SharedVoicemail @@ -1451,10 +1290,6 @@ Accept wildcard characters: False ### -TimeoutActionCallPriority -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -1464,9 +1299,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -1481,8 +1313,6 @@ Accept wildcard characters: False ### -TimeoutActionTarget -> Applicable: Microsoft Teams - The TimeoutActionTarget represents the target of the timeout action. If the TimeoutAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the TimeoutAction is set to SharedVoicemail, this parameter must be set to an Office 365 Group ID. Otherwise, this field is optional. ```yaml @@ -1499,8 +1329,6 @@ Accept wildcard characters: False ### -TimeoutDisconnectAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to timeout. ```yaml @@ -1517,8 +1345,6 @@ Accept wildcard characters: False ### -TimeoutDisconnectTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to timeout. ```yaml @@ -1535,10 +1361,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPersonAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to timeout. ```yaml @@ -1555,10 +1377,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPersonTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to timeout. ```yaml @@ -1575,8 +1393,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPhoneNumberAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout. ```yaml @@ -1593,8 +1409,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPhoneNumberTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout. ```yaml @@ -1611,8 +1425,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoiceAppAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to timeout. ```yaml @@ -1629,8 +1441,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoiceAppTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to timeout. ```yaml @@ -1647,10 +1457,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to timeout. ```yaml @@ -1667,10 +1473,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to timeout. ```yaml @@ -1687,8 +1489,6 @@ Accept wildcard characters: False ### -TimeoutSharedVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter becomes a required parameter when TimeoutAction is SharedVoicemail and TimeoutSharedVoicemailTextToSpeechPrompt is null. ```yaml @@ -1705,8 +1505,6 @@ Accept wildcard characters: False ### -TimeoutSharedVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter becomes a required parameter when TimeoutAction is SharedVoicemail and TimeoutSharedVoicemailAudioFilePrompt is null. ```yaml @@ -1723,8 +1521,6 @@ Accept wildcard characters: False ### -TimeoutThreshold -> Applicable: Microsoft Teams - The TimeoutThreshold parameter defines the time (in seconds) that a call can be in the queue before that call times out. At that point, the system will take the action specified by the TimeoutAction parameter. The TimeoutThreshold can be any integer value between 0 and 2700 seconds (inclusive), and is rounded to the nearest 15th interval. For example, if set to 47 seconds, then it is rounded down to 45. If set to 0, welcome music is played, and then the timeout action will be taken. @@ -1742,8 +1538,6 @@ Accept wildcard characters: False ### -UseDefaultMusicOnHold -> Applicable: Microsoft Teams - The UseDefaultMusicOnHold parameter indicates that this Call Queue uses the default music on hold. This parameter cannot be specified together with MusicOnHoldAudioFileId. ```yaml @@ -1760,8 +1554,6 @@ Accept wildcard characters: False ### -Users -> Applicable: Microsoft Teams - The Users parameter lets you add agents to the Call Queue. This parameter expects a list of user unique identifiers (GUID). ```yaml @@ -1796,8 +1588,6 @@ Accept wildcard characters: False ### -WelcomeMusicAudioFileId -> Applicable: Microsoft Teams - The WelcomeMusicAudioFileId parameter represents the audio file to play when callers are connected with the Call Queue. This is the unique identifier of the audio file. ```yaml diff --git a/teams/teams-ps/MicrosoftTeams/Set-CsCallQueue.md b/teams/teams-ps/MicrosoftTeams/Set-CsCallQueue.md index 8e65614c68..69029f905a 100644 --- a/teams/teams-ps/MicrosoftTeams/Set-CsCallQueue.md +++ b/teams/teams-ps/MicrosoftTeams/Set-CsCallQueue.md @@ -27,43 +27,49 @@ Set-CsCallQueue -Identity [-AgentAlertTime ] [-AllowOptOut [!CAUTION] -> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will _remove_ any of these configured items. +> [!IMPORTANT] +> The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center: > +> Authorized users > - -HideAuthorizedUsers +> +> Call priority > - -OverflowActionCallPriority +> - -TimeoutActionCallPriority +> - -NoAgentActionCallPriority +> +> Compliance recording for Call queues +> - -ComplianceRecordingForCallQueueTemplateId +> - -TextAnnouncementForCR +> - -CustomAudioFileAnnouncementForCR +> - -TextAnnouncementForCRFailure +> - -CustomAudioFileAnnouncementForCRFailure +> +> Redirect Prompts > - -OverflowRedirectPersonTextToSpeechPrompt > - -OverflowRedirectPersonAudioFilePrompt > - -OverflowRedirectVoicemailTextToSpeechPrompt > - -OverflowRedirectVoicemailAudioFilePrompt -> - -TimeoutActionCallPriority > - -TimeoutRedirectPersonTextToSpeechPrompt > - -TimeoutRedirectPersonAudioFilePrompt > - -TimeoutRedirectVoicemailTextToSpeechPrompt > - -TimeoutRedirectVoicemailAudioFilePrompt -> - -NoAgentActionCallPriority > - -NoAgentRedirectPersonTextToSpeechPrompt > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt > - -NoAgentRedirectVoicemailAudioFilePrompt > -> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. -> -> - -ComplianceRecordingForCallQueueTemplateId -> - -TextAnnouncementForCR -> - -CustomAudioFileAnnouncementForCR -> - -TextAnnouncementForCRFailure -> - -CustomAudioFileAnnouncementForCRFailure +> Shared call queue history > - -SharedCallQueueHistoryTemplateId +> +> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > -> [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) without a resource account isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue. +> None at this time. > -> Authorized users can't edit call flows with call priorities at this time. - +> Authorized users can't edit call queues with these features enabled: +> - The call exception routing when the destination directly references another another Auto attendant or Call queue +> - See [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) +> - Call priorities ## EXAMPLES @@ -85,8 +91,6 @@ This example updates the Call Queue with new distribution lists and references a ### -AgentAlertTime -> Applicable: Microsoft Teams - The AgentAlertTime parameter represents the time (in seconds) that a call can remain unanswered before it is automatically routed to the next agent. The AgentAlertTime can be set to any integer value between 15 and 180 seconds (3 minutes), inclusive. ```yaml @@ -103,8 +107,6 @@ Accept wildcard characters: False ### -AllowOptOut -> Applicable: Microsoft Teams - The AllowOptOut parameter indicates whether or not agents can opt in or opt out from taking calls from a Call Queue. ```yaml @@ -121,8 +123,6 @@ Accept wildcard characters: False ### -AuthorizedUsers -> Applicable: Microsoft Teams - This is a list of GUIDs for users who are authorized to make changes to this call queue. The users must also have a TeamsVoiceApplications policy assigned. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). ```yaml @@ -139,8 +139,6 @@ Accept wildcard characters: False ### -CallbackEmailNotificationTarget -> Applicable: Microsoft Teams - The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`. ```yaml @@ -157,8 +155,6 @@ Accept wildcard characters: False ### -CallbackOfferAudioFilePromptResourceId -> Applicable: Microsoft Teams - The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`. ```yaml @@ -175,8 +171,6 @@ Accept wildcard characters: False ### -CallbackOfferTextToSpeechPrompt -> Applicable: Microsoft Teams - The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`. ```yaml @@ -233,8 +227,6 @@ Accept wildcard characters: False ### -ChannelId -> Applicable: Microsoft Teams - Id of the channel to connect a call queue to. ```yaml @@ -251,8 +243,6 @@ Accept wildcard characters: False ### -ChannelUserObjectId -> Applicable: Microsoft Teams - The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). This is the GUID of one of the owners of the team that the channel belongs to. ```yaml @@ -268,9 +258,6 @@ Accept wildcard characters: False ``` ### -ComplianceRecordingForCallQueueTemplateId -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The ComplianceRecordingForCallQueueTemplateId parameter indicates a list of up to 2 Compliance Recording for Call Queue templates to apply to the call queue. @@ -288,8 +275,6 @@ Accept wildcard characters: False ### -ConferenceMode -> Applicable: Microsoft Teams - The ConferenceMode parameter indicates whether or not Conference mode will be applied on calls for this Call queue. Conference mode significantly reduces the amount of time it takes for a caller to be connected to an agent, after the agent accepts the call. The following bullet points detail the difference between both modes: - Conference Mode Disabled: CQ call is presented to agent. Agent answers and media streams are setup. Based on geographic location of the CQ call and agent, there may be a slight delay in setting up the media streams which may result in some dead air and the first part of the conversation being cut off. @@ -310,12 +295,6 @@ Accept wildcard characters: False ### -CustomAudioFileAnnouncementForCR -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The CustomAudioFileAnnouncementForCR parameter indicates the unique identifier for the Audio file prompt which is played to callers when compliance recording for call queues is enabled. ```yaml @@ -332,12 +311,6 @@ Accept wildcard characters: False ### -CustomAudioFileAnnouncementForCRFailure -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The CustomAudioFileAnnouncementForCRFailure parameter indicates the unique identifier for the Audio file prompt which is played to callers if the compliance recording for call queue bot is unable to join or drops from the call. ```yaml @@ -354,8 +327,6 @@ Accept wildcard characters: False ### -DistributionLists -> Applicable: Microsoft Teams - The DistributionLists parameter lets you add all the members of the distribution lists to the Call Queue. This is a list of distribution list GUIDs. A service wide configurable maximum number of DLs per Call Queue are allowed. Only the first N (service wide configurable) agents from all distribution lists combined are considered for accepting the call. Nested DLs are supported. O365 Groups can also be used to add members to the Call Queue. ```yaml @@ -372,8 +343,6 @@ Accept wildcard characters: False ### -EnableNoAgentSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - The EnableNoAgentSharedVoicemailSystemPromptSuppression parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when NoAgentAction is set to SharedVoicemail. ```yaml @@ -390,8 +359,6 @@ Accept wildcard characters: False ### -EnableNoAgentSharedVoicemailTranscription -> Applicable: Microsoft Teams - The EnableNoAgentSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on no agents. This parameter is only applicable when NoAgentAction is set to SharedVoicemail. ```yaml @@ -408,8 +375,6 @@ Accept wildcard characters: False ### -EnableOverflowSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - The EnableOverflowSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail. ```yaml @@ -426,8 +391,6 @@ Accept wildcard characters: False ### -EnableOverflowSharedVoicemailTranscription -> Applicable: Microsoft Teams - The EnableOverflowSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on overflow. This parameter is only applicable when OverflowAction is set to SharedVoicemail. ```yaml @@ -444,8 +407,6 @@ Accept wildcard characters: False ### -EnableTimeoutSharedVoicemailSystemPromptSuppression -> Applicable: Microsoft Teams - The EnableTimeoutSharedVoicemailSystemPromptSuppression parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail. ```yaml @@ -462,8 +423,6 @@ Accept wildcard characters: False ### -EnableTimeoutSharedVoicemailTranscription -> Applicable: Microsoft Teams - The EnableTimeoutSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on timeout. This parameter is only applicable when TimeoutAction is set to SharedVoicemail. ```yaml @@ -480,10 +439,6 @@ Accept wildcard characters: False ### -HideAuthorizedUsers -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - This is a list of GUIDs of authorized users who should not appear on the list of supervisors for the agents who are members of this queue. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). ```yaml @@ -500,8 +455,6 @@ Accept wildcard characters: False ### -Identity -> Applicable: Microsoft Teams - PARAMVALUE: Guid ```yaml @@ -534,8 +487,6 @@ Accept wildcard characters: False ### -LanguageId -> Applicable: Microsoft Teams - The LanguageId parameter indicates the language that is used to play shared voicemail prompts. This parameter becomes a required parameter If either OverflowAction or TimeoutAction is set to SharedVoicemail. You can query the supported languages using the Get-CsAutoAttendantSupportedLanguage cmdlet. @@ -554,8 +505,6 @@ Accept wildcard characters: False ### -LineUri -> Applicable: Microsoft Teams - This parameter is reserved for Microsoft internal use only. ```yaml @@ -572,8 +521,6 @@ Accept wildcard characters: False ### -MusicOnHoldAudioFileId -> Applicable: Microsoft Teams - The MusicOnHoldFileContent parameter represents music to play when callers are placed on hold. This is the unique identifier of the audio file. This parameter is required if the UseDefaultMusicOnHold parameter is not specified. ```yaml @@ -590,8 +537,6 @@ Accept wildcard characters: False ### -Name -> Applicable: Microsoft Teams - The Name parameter specifies a unique name for the Call Queue. ```yaml @@ -608,8 +553,6 @@ Accept wildcard characters: False ### -NoAgentAction -> Applicable: Microsoft Teams - The NoAgentAction parameter defines the action to take if the no agents condition is reached. The NoAgentAction property must be set to one of the following values: Queue, Disconnect, Forward, Voicemail, and SharedVoicemail. The default value is Queue. PARAMVALUE: Queue | Disconnect | Forward | Voicemail | SharedVoicemail @@ -628,10 +571,6 @@ Accept wildcard characters: False ### -NoAgentActionCallPriority -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -641,9 +580,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -658,8 +594,6 @@ Accept wildcard characters: False ### -NoAgentActionTarget -> Applicable: Microsoft Teams - The NoAgentActionTarget represents the target of the no agent action. If the NoAgentAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the NoAgentAction is set to SharedVoicemail, this parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security). Otherwise, this field is optional. ```yaml @@ -676,8 +610,6 @@ Accept wildcard characters: False ### -NoAgentApplyTo -> Applicable: Microsoft Teams - The NoAgentApplyTo parameter defines if the NoAgentAction applies to calls already in queue and new calls arriving to the queue, or only new calls that arrive once the No Agents condition occurs. The default value is AllCalls. PARAMVALUE: AllCalls | NewCalls @@ -696,8 +628,6 @@ Accept wildcard characters: False ### -NoAgentDisconnectAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to no agents. ```yaml @@ -714,8 +644,6 @@ Accept wildcard characters: False ### -NoAgentDisconnectTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to no agents. ```yaml @@ -732,10 +660,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPersonAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to no agents. ```yaml @@ -752,10 +676,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPersonTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to no agents. ```yaml @@ -772,8 +692,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPhoneNumberAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents. ```yaml @@ -790,8 +708,6 @@ Accept wildcard characters: False ### -NoAgentRedirectPhoneNumberTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents. ```yaml @@ -808,8 +724,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoiceAppAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to no agents. ```yaml @@ -826,8 +740,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoiceAppTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to no agents. ```yaml @@ -844,10 +756,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to no agent. ```yaml @@ -864,10 +772,6 @@ Accept wildcard characters: False ### -NoAgentRedirectVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The NoAgentRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to no agent. ```yaml @@ -884,8 +788,6 @@ Accept wildcard characters: False ### -NoAgentSharedVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - The NoAgentSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter becomes a required parameter when NoAgentAction is SharedVoicemail and NoAgentSharedVoicemailTextToSpeechPrompt is null. ```yaml @@ -902,8 +804,6 @@ Accept wildcard characters: False ### -NoAgentSharedVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - The NoAgentSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter becomes a required parameter when NoAgentAction is SharedVoicemail and NoAgentSharedVoicemailAudioFilePrompt is null. ```yaml @@ -938,8 +838,6 @@ Accept wildcard characters: False ### -OboResourceAccountIds -> Applicable: Microsoft Teams - The OboResourceAccountIds parameter lets you add resource account with phone number to the Call Queue. The agents in the Call Queue will be able to make outbound calls using the phone number on the resource accounts. This is a list of resource account GUIDs. ```yaml @@ -956,8 +854,6 @@ Accept wildcard characters: False ### -OverflowAction -> Applicable: Microsoft Teams - The OverflowAction parameter designates the action to take if the overflow threshold is reached. The OverflowAction property must be set to one of the following values: DisconnectWithBusy, Forward, Voicemail, and SharedVoicemail. The default value is DisconnectWithBusy. PARAMVALUE: DisconnectWithBusy | Forward | Voicemail | SharedVoicemail @@ -976,10 +872,6 @@ Accept wildcard characters: False ### -OverflowActionCallPriority -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - If the OverflowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -989,9 +881,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -1006,8 +895,6 @@ Accept wildcard characters: False ### -OverflowActionTarget -> Applicable: Microsoft Teams - The OverflowActionTarget parameter represents the target of the overflow action. If the OverFlowAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the OverflowAction is set to SharedVoicemail, this parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security). Otherwise, this parameter is optional. ```yaml @@ -1024,8 +911,6 @@ Accept wildcard characters: False ### -OverflowDisconnectAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to overflow. ```yaml @@ -1042,8 +927,6 @@ Accept wildcard characters: False ### -OverflowDisconnectTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to overflow. ```yaml @@ -1060,10 +943,6 @@ Accept wildcard characters: False ### -OverflowRedirectPersonAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to overflow. ```yaml @@ -1080,10 +959,6 @@ Accept wildcard characters: False ### -OverflowRedirectPersonTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to overflow. ```yaml @@ -1100,8 +975,6 @@ Accept wildcard characters: False ### -OverflowRedirectPhoneNumberAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow. ```yaml @@ -1118,8 +991,6 @@ Accept wildcard characters: False ### -OverflowRedirectPhoneNumberTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow. ```yaml @@ -1136,8 +1007,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoiceAppAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to overflow. ```yaml @@ -1154,8 +1023,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoiceAppTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to overflow. ```yaml @@ -1172,10 +1039,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to overflow. ```yaml @@ -1192,10 +1055,6 @@ Accept wildcard characters: False ### -OverflowRedirectVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The OverflowRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to overflow. ```yaml @@ -1212,8 +1071,6 @@ Accept wildcard characters: False ### -OverflowSharedVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - The OverflowSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter becomes a required parameter when OverflowAction is SharedVoicemail and OverflowSharedVoicemailTextToSpeechPrompt is null. ```yaml @@ -1230,8 +1087,6 @@ Accept wildcard characters: False ### -OverflowSharedVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - The OverflowSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter becomes a required parameter when OverflowAction is SharedVoicemail and OverflowSharedVoicemailAudioFilePrompt is null. ```yaml @@ -1248,8 +1103,6 @@ Accept wildcard characters: False ### -OverflowThreshold -> Applicable: Microsoft Teams - The OverflowThreshold parameter defines the number of calls that can be in the queue at any one time before the overflow action is triggered. The OverflowThreshold can be any integer value between 0 and 200, inclusive. A value of 0 causes calls not to reach agents and the overflow action to be taken immediately. ```yaml @@ -1266,8 +1119,6 @@ Accept wildcard characters: False ### -PresenceBasedRouting -> Applicable: Microsoft Teams - The PresenceBasedRouting parameter indicates whether or not presence based routing will be applied while call being routed to Call Queue agents. When set to False, calls will be routed to agents who have opted in to receive calls, regardless of their presence state. When set to True, opted-in agents will receive calls only when their presence state is Available. ```yaml @@ -1284,8 +1135,6 @@ Accept wildcard characters: False ### -RoutingMethod -> Applicable: Microsoft Teams - The RoutingMethod defines how agents will be called in a Call Queue. If the routing method is set to Serial, then agents will be called one at a time. If the routing method is set to Attendant, then agents will be called in parallel. If routing method is set to RoundRobin, the agents will be called using Round Robin strategy so that all agents share the call-load equally. If routing method is set to LongestIdle, the agents will be called based on their idle time, i.e., the agent that has been idle for the longest period will be called. PARAMVALUE: Attendant | Serial | RoundRobin | LongestIdle @@ -1321,9 +1170,6 @@ Accept wildcard characters: False ``` ### -SharedCallQueueHistoryTemplateId -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The SharedCallQueueHistoryTemplateId parameter indicates the Shared Call Queue History template to apply to the call queue. @@ -1339,9 +1185,13 @@ Accept pipeline input: False Accept wildcard characters: False ``` -### -ShiftsSchedulingGroupId +> [!NOTE] +> `-ConferenceMode` must be set to $true +> +> Shared call queue history is not availble when using a Teams channel for queue membership +> - `-ChannelId` and `-ChannelUserObjectId` are set. -> Applicable: Microsoft Teams +### -ShiftsSchedulingGroupId Id of the Scheduling Group to connect a call queue to. @@ -1359,8 +1209,6 @@ Accept wildcard characters: False ### -ShiftsTeamId -> Applicable: Microsoft Teams - Id of the Team containing the Scheduling Group to connect a call queue to. ```yaml @@ -1393,8 +1241,6 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - This parameter is reserved for Microsoft internal use only. ```yaml @@ -1411,12 +1257,6 @@ Accept wildcard characters: False ### -TextAnnouncementForCR -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TextAnnouncementForCR parameter indicates the custom Text-to-Speech (TTS) prompt which is played to callers when compliance recording for call queues is enabled. ```yaml @@ -1433,12 +1273,6 @@ Accept wildcard characters: False ### -TextAnnouncementForCRFailure -> Applicable: Microsoft Teams - -_Voice applications private preview customers only._ - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TextAnnouncementForCRFailure parameter indicates the custom Text-to-Speech (TTS) prompt which is played to callers if the compliance recording for call queue bot is unable to join or drops from the call. ```yaml @@ -1455,8 +1289,6 @@ Accept wildcard characters: False ### -TimeoutAction -> Applicable: Microsoft Teams - The TimeoutAction parameter defines the action to take if the timeout threshold is reached. The TimeoutAction property must be set to one of the following values: Disconnect, Forward, Voicemail, and SharedVoicemail. The default value is Disconnect. PARAMVALUE: Disconnect | Forward | Voicemail | SharedVoicemail @@ -1475,10 +1307,6 @@ Accept wildcard characters: False ### -TimeoutActionCallPriority -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ - If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -1488,9 +1316,6 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low -> [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. - ```yaml Type: Int16 Parameter Sets: (All) @@ -1505,8 +1330,6 @@ Accept wildcard characters: False ### -TimeoutActionTarget -> Applicable: Microsoft Teams - The TimeoutActionTarget represents the target of the timeout action. If the TimeoutAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the TimeoutAction is set to SharedVoicemail, this parameter must be set to an Office 365 Group ID. Otherwise, this field is optional. ```yaml @@ -1523,8 +1346,6 @@ Accept wildcard characters: False ### -TimeoutDisconnectAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to timeout. ```yaml @@ -1541,8 +1362,6 @@ Accept wildcard characters: False ### -TimeoutDisconnectTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to timeout. ```yaml @@ -1559,8 +1378,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPersonAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to timeout. ```yaml @@ -1577,10 +1394,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPersonTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to timeout. ```yaml @@ -1597,8 +1410,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPhoneNumberAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout. ```yaml @@ -1615,8 +1426,6 @@ Accept wildcard characters: False ### -TimeoutRedirectPhoneNumberTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout. ```yaml @@ -1633,10 +1442,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoiceAppAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to timeout. ```yaml @@ -1653,8 +1458,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoiceAppTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to timeout. ```yaml @@ -1671,10 +1474,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to timeout. ```yaml @@ -1691,10 +1490,6 @@ Accept wildcard characters: False ### -TimeoutRedirectVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - -_Saving a call queue configuration through Teams admin center will *remove* this setting._ - The TimeoutRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to timeout. ```yaml @@ -1711,8 +1506,6 @@ Accept wildcard characters: False ### -TimeoutSharedVoicemailAudioFilePrompt -> Applicable: Microsoft Teams - The TimeoutSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter becomes a required parameter when TimeoutAction is SharedVoicemail and TimeoutSharedVoicemailTextToSpeechPrompt is null. ```yaml @@ -1729,8 +1522,6 @@ Accept wildcard characters: False ### -TimeoutSharedVoicemailTextToSpeechPrompt -> Applicable: Microsoft Teams - The TimeoutSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter becomes a required parameter when TimeoutAction is SharedVoicemail and TimeoutSharedVoicemailAudioFilePrompt is null. ```yaml @@ -1747,8 +1538,6 @@ Accept wildcard characters: False ### -TimeoutThreshold -> Applicable: Microsoft Teams - The TimeoutThreshold parameter defines the time (in seconds) that a call can be in the queue before that call times out. At that point, the system will take the action specified by the TimeoutAction parameter. The TimeoutThreshold can be any integer value between 0 and 2700 seconds (inclusive), and is rounded to the nearest 15th interval. For example, if set to 47 seconds, then it is rounded down to 45. If set to 0, welcome music is played, and then the timeout action will be taken. @@ -1766,8 +1555,6 @@ Accept wildcard characters: False ### -UseDefaultMusicOnHold -> Applicable: Microsoft Teams - The UseDefaultMusicOnHold parameter indicates that this Call Queue uses the default music on hold. This parameter cannot be specified together with MusicOnHoldAudioFileId. ```yaml @@ -1784,8 +1571,6 @@ Accept wildcard characters: False ### -Users -> Applicable: Microsoft Teams - The User parameter lets you add agents to the Call Queue. This parameter expects a list of user unique identifiers (GUID). ```yaml @@ -1820,8 +1605,6 @@ Accept wildcard characters: False ### -WelcomeMusicAudioFileId -> Applicable: Microsoft Teams - The WelcomeMusicAudioFileId parameter represents the audio file to play when callers are connected with the Call Queue. This is the unique identifier of the audio file. ```yaml diff --git a/teams/teams-ps/MicrosoftTeams/Update-CsAutoAttendant.md b/teams/teams-ps/MicrosoftTeams/Update-CsAutoAttendant.md index ce32aebc76..83b53bad61 100644 --- a/teams/teams-ps/MicrosoftTeams/Update-CsAutoAttendant.md +++ b/teams/teams-ps/MicrosoftTeams/Update-CsAutoAttendant.md @@ -41,8 +41,6 @@ In Example 1, the Update-CsAutoAttendant cmdlet is used to update all resources ### -Identity -> Applicable: Microsoft Teams - The identity for the AA whose resources are to be updated. ```yaml @@ -59,9 +57,7 @@ Accept wildcard characters: False ### -Tenant -> Applicable: Microsoft Teams - -{{ Fill Tenant Description }} +This parameter is reserved for Microsoft internal use only. ```yaml Type: System.Guid @@ -76,6 +72,7 @@ Accept wildcard characters: False ``` ### CommonParameters + This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216). ## INPUTS