diff --git a/content/en/account_management/org_settings/smtp_configuration.md b/content/en/account_management/org_settings/smtp_configuration.md
index 2a0f4b66ddf..ff1d71fb3cf 100644
--- a/content/en/account_management/org_settings/smtp_configuration.md
+++ b/content/en/account_management/org_settings/smtp_configuration.md
@@ -22,6 +22,10 @@ The SMTP Configuration page in Organization Settings lets you connect your own S
 
 After you add and validate your SMTP server, you can select it as the email sender domain on your [status pages][2].
 
+<div class="alert alert-info">
+If the selected SMTP server fails, notifications are sent to subscribers through Datadog Default (<code>no-reply@dtdg.co</code>).
+</div>
+
 ## Supported providers
 
 The following email providers are supported:
diff --git a/content/en/incident_response/status_pages/_index.md b/content/en/incident_response/status_pages/_index.md
index fce34696611..afa929afe56 100644
--- a/content/en/incident_response/status_pages/_index.md
+++ b/content/en/incident_response/status_pages/_index.md
@@ -226,6 +226,10 @@ By default, status page subscription emails are sent from a Datadog email addres
 1. In Organization Settings, [add and validate an SMTP server][3].
 1. Return to **Settings** > **Subscriptions** and select your SMTP server as the email sender domain.
 
+<div class="alert alert-info">
+If the selected SMTP server fails, notifications are sent to subscribers through Datadog Default (<code>no-reply@dtdg.co</code>).
+</div>
+
 ## Set a custom domain
 
 To match your branding, you have the option to map your status page URL to a custom domain like `status.acme.com`. This is separate from [configuring a custom email sender domain](#configure-a-custom-email-sender-domain), which controls the from address on subscription emails.