Merge pull request #379 from ByteInternet/various-changes-from-sales

Remove old plans, old references to Hipex and plans

Author: poespas

docs/about-hypernode/about-hypernode/hypernode-certification-for-agencies.md

@@ -2,7 +2,7 @@
 myst:
   html_meta:
     description: Learn about Hypernode's Managed Cloud Hosting and Managed Dedicated
-      Hosting and its pricing. Prices start at €109 per month.
+      Hosting and its pricing.
     title: Hypernode Pricing & Plans | Hypernode
 redirect_from:
   - /en/support/solutions/articles/48001228422-hypernode-pricing-plans/
@@ -30,7 +30,7 @@ Cloud hosting is a large group of physical servers tied together by a virtual la
 
 ### Pricing
 
-Hypernode Cloud Hosting Plans start at € 139,- a month. The pricing is based on your needed resources and your chosen cloud provider. At Hypernode, [we offer three different providers for your cloud hosting](which-cloud-providers-do-we-use.md): Combell OpenStack (**Falcon Plans**), DigitalOcean (**Pelican Plans**), and Amazon Web Services (**Eagle Plans**).
+The pricing is based on your needed resources and your chosen cloud provider. At Hypernode, [we offer two different providers for your cloud hosting](which-cloud-providers-do-we-use.md): Combell OpenStack (**Falcon Plans**) and Amazon Web Services (**Eagle Plans**).
 
 [An overview of our Cloud hosting plans can be found here.](https://www.hypernode.com/en/cloud-hosting/#plans)
 
@@ -47,8 +47,6 @@ Dedicated servers are stand-alone servers that do not have a virtual layer on to
 
 ### Pricing
 
-Hypernode Dedicated Hosting plans are named **Jackal** and start at € 499,- a month. The pricing is based on the resources you need. Dedicated servers are always booted with [Hetzner](https://www.hetzner.com/).
+Hypernode Dedicated Hosting plans are named **Jackal**. The pricing is based on the resources you need.
 
 [An overview of our Dedicated hosting plans can be found here.](https://www.hypernode.com/en/dedicated-hosting/#pricing-table)
-
-[\*:Hypernode will implement a price change as of January 1, 2023. View the price list for 2023 here (PDF).](https://www.hypernode.com/wp-content/uploads/2022/12/Hypernode-Price-Overview-2023.pdf)

docs/about-hypernode/about-hypernode/hypernode-pricing-plans.md

@@ -2,7 +2,7 @@
 myst:
   html_meta:
     description: Hypernode uses a range of cloud providers to host its advanced hosting
-      platform, including Combell OpenStack, DigitalOcean, and Amazon Cloud Services.
+      platform, including Combell OpenStack and Amazon Cloud Services.
     title: Cloud Providers used by Hypernode | Hypernode
 redirect_from:
   - /en/about/about-us/which-cloud-providers-do-we-use/
@@ -26,38 +26,16 @@ If you order a trial or hosting plan (Falcon) your Hypernode will be booted in G
 
 **Advantages Combell OpenStack**
 
-- We influence the roadmap and, therefore, have more flexibility in achieving what we want.
-- Combell OpenStack provides the same uptime guarantee as DigitalOcean: 99.9% for the Falcon line.
-- Just as good or even better performance than DigitalOcean
+- We influence the roadmap and, therefore, have more flexibility in achieving what we want
+- Combell OpenStack provides an uptime of 99.9% for the Falcon line
 - In the case of incidents and issues, we have direct communication lines
-- Combell OpenStack uses only the latest hardware. Booting a new node is much faster compared to DigitalOcean
+- Combell OpenStack uses only the latest hardware
 - Combell OpenStack offers Snapshots backups
 
 **Disadvantages Combell OpenStack**
 
 Combell OpenStack has only one data center in Ghent (Belgium).
 
-### DigitalOcean
-
-DigitalOcean is an innovative and relatively young hosting party that focuses purely on the wishes of developers instead of end users. This works very well for us because their focus is entirely on what is essential for good stable hosting. Our Hypernode platform builds the bridge between the developer and the end user.
-
-We use DigitalOcean for shops that want their Hypernode to be located in a data center outside Western Europe.
-
-**Advantages DigitalOcean**
-
-- The innovative and young company
-- We have good contact with their engineers to discuss our wishes
-- Uptime guarantee: 99.9% for the Pelican line
-- Reliable and stable infrastructure
-- Unlimited IOPS (Input / Output operations per second)
-
-**Disadvantages DigitalOcean**
-
-- Less influence on roadmap compared to Combell OpenStack. We are one of many customers.
-- DigitalOcean uses a mix of older and newer (faster) hardware, meaning we need to search for the best hardware when booting a Hypernode. This takes time.
-- Backup creation is done differently. Backups are created on the node and transferred to a different location. Both creation and restoration take more time compared to snapshot backups.
-- DigitalOcean does not use shared storage. In case of issues with a hypervisor, an email ticket needs to be submitted before an engineer takes action and reboots a hypervisor. This may cost precious time.
-
 ### Amazon Cloud Services (AWS)
 
 All our Hypernode Eagle plans are hosted at AWS.
@@ -91,9 +69,7 @@ Email support@hypernode.com and let us know your data center of choice. Your sho
 
 ### Location of Data Centers
 
-**DigitalOcean:** London, Frankfurt, New York, San Francisco, Toronto, Bangalore, Singapore
-
-[**AWS:**](https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/using-regions-availability-zones.html#concepts-available-regions) N. Virginia, Ohio, N. California, Oregon, Central Canada, Frankfurt, Ireland, London, Paris, Tokyo, Seoul, Osaka, Singapore, Sidney, Mumbai, São Paulo
+[**AWS:**](https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/using-regions-availability-zones.html#concepts-available-regions) N. Virginia, Frankfurt and Ireland
 
 ### Keep in Mind
 

docs/about-hypernode/about-hypernode/which-cloud-providers-do-we-use.md

@@ -23,9 +23,9 @@ An overview of all hosting plans can be found on [our website](https://www.hyper
 
 Depending on your shop’s wants and needs, we offer different Hypernode hosting plans:
 
-- Pelican (and up)
-- Falcon (and up) formerly known as Professional
-- Eagle (and up) formerly known as Excellence
+- Jackal (Dedicated)
+- Falcon (Cloud)
+- Eagle (Cloud)
 
 Each production plan has a development equivalent. A development plan is cheaper and therefore recommended when developing and testing shops before going live. A development plan can easily be upgraded to a production plan.
 
@@ -50,7 +50,6 @@ Not sure what to order? Do not worry about ordering the wrong plan. The contract
 We make use of cloud providers:
 
 - Combell OpenStack: Hypernode Falcon plans, booted in Gent (Belgium)
-- DigitalOcean: Hypernode Pelican plans, booted in other data centers around the world
 - Amazon Web Services: Hypernode Eagle plans.
 
 When you order a Hypernode, your node is by default booted in Gent (Combell OpenStack) or Frankfurt (Amazon).
@@ -59,11 +58,6 @@ However, it is possible to boot a Hypernode in a different region on request. Th
 
 Please keep into account that a switch of datacenter triggers an IP change of your Hypernode.
 
-DigitalOcean and Amazon both have data centers all over the world.
-
-- DigitalOcean has data centers in: Londen, Frankfurt, New York, San Fransisco, Toronto, Bangalore, Singapore
-- The location of the Amazon (AWS) data centers can be found on [their website](https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/using-regions-availability-zones.html#concepts-available-regions).
-
 ## How To Order a Hypernode?
 
 You can order a Hypernode plan via our [order page](https://www.hypernode.com/magento-cloud-hosting/#plans). The Control Panel is our default panel, which means all new Hypernode plans and trials will be booted in the Control Panel.

docs/about-hypernode/billing/_res/4tWafqDklisEwVNRFCA8VVvhf0zHkYMi1A.png

@@ -31,7 +31,7 @@ If you log in via [my.hypernode.com](https://auth.hypernode.com/), please use th
 - You'll now see an overview of your current plan on the left and the new plan on the right:
   ![](_res/tkmbOB9hsfJ0SfLR-TNCFtKqzRNgC6bvmA.png)
 - Select the desired plan and the type of environment, Development or Production.
-- Select an add-on. Read more about our two SLA levels [here](../support/emergency-support-outside-office-hours.md).
+- Select an add-on. Read more about our SLA levels [here](../support/emergency-support-outside-office-hours.md).
 - Optional: schedule the plan change for a specific date and time.
 - Agree with terms and conditions and click Change to this plan. Your plan will be changed immediately. (or on the scheduled date and time)
 - Warnings, if applicable, will be shown on the left:
@@ -59,12 +59,12 @@ Up -or downgrading your hosting plan is very easy, but be aware we will automati
 
 When upgrading or downgrading a Hypernode plan, we first create a second node, migrate your shop to this new node and then remove the old one. Hypernodes have a dedicated IP, meaning the IP address of your Hypernode does not (!) change when you change a Hypernode plan. However, there are 2 exceptions.
 
-1. Changing between Professional/Falcon, Pelican and Excellence/Eagle plans will lead to an IP change because you will change providers (e.g. Combell OpenStack to DigitalOcean to Amazon and visa versa)
+1. Changing between Falcon and Eagle plans will lead to an IP change because you will change providers (e.g. Combell OpenStack to Amazon and visa versa)
 1. If you request your node to be booted in a different region (datacenter) the IP address will change as well.
 
 Right before the migration is finished, we email the technical contact the new IP address.
 
-If you think you might switch between Professional/Falcon and Excellence/Eagle plans in the future, we recommend you to move your domain(s) to Hypernode so we can handle the DNS of your domains to avoid downtime. Or, use the DNS settings as explained in [this article](../../hypernode-platform/dns/how-to-manage-your-dns-settings-for-hypernode.md).
+If you think you might switch between Falcon and Eagle plans in the future, we recommend you to move your domain(s) to Hypernode so we can handle the DNS of your domains to avoid downtime. Or, use the DNS settings as explained in [this article](../../hypernode-platform/dns/how-to-manage-your-dns-settings-for-hypernode.md).
 
 Make also sure to keep a list of payment providers, firewalls, local DNS servers and other services that depend on the IP address of the Hypernode, so you can quickly change the IP address if needed.
 
@@ -80,16 +80,16 @@ During the up- or downgrade we disable SSH and FTP access to avoid new file chan
 
 Make sure not to add product changes, upload images, or change settings in the Magento admin backend while a migration is executed.
 
-## How an Up- or Downgrade is Managed (Grow, Professional/Falcon S-XL and Excellence/Eagle M-XL)
+## How an Up- or Downgrade is Managed (Falcon S-XL and Eagle M-XL)
 
 Up- and downgrades are a fully automated process which consists of provisioning a completely new Hypernode of the specified size, copying the data from the old Hypernode to the new one and updating the DNS. To perform the data synchronisation, we first perform a pre-sync where we copy the data to the new node while the old node continues functioning. Up until this point nothing has changed from the perspective of the original machine.
 
 When the complete dataset has been synced to the new instance, we stop the services on the old system to prevent new orders from coming in and then perform a second quick synchronisation to make sure that everything that has changed since the initial synchronisation is transferred as well. After that point the DNS is updated, the services are started on the new machine and the migration has been completed. After that, we decommission the old node.
 
 Downtime depends on the size of the shop (the amount of data which needs to be synced) and the TTL of your DNS.
 
-## How an Up- or Downgrade is Managed (Professional/Falcon 2XL and up, Excellence/Eagle 2XL and up)
+## How an Up- or Downgrade is Managed (Falcon 2XL and up, Eagle 2XL and up)
 
-As explained above, a shop occurs downtime when up-or downgrading (only during the second sync). Downtime may only be a couple of minutes for small shops, but a data sync in case of (very) large shops may take a while, resulting in longer downtime. For Professional/Falcon 2XL, 3XL, 4XL and 5XL plans (Combell OpenStack) and Excellence/Eagle 2XL, 3XL, 4XL and 5XL (Amazon) we have therefore implemented a very cool way of handling up -and downgrades, resulting in very little downtime.
+As explained above, a shop occurs downtime when up-or downgrading (only during the second sync). Downtime may only be a couple of minutes for small shops, but a data sync in case of (very) large shops may take a while, resulting in longer downtime. For Falcon 2XL, 3XL, 4XL and 5XL plans (Combell OpenStack) and Eagle 2XL, 3XL, 4XL and 5XL (Amazon) we have therefore implemented a very cool way of handling up -and downgrades, resulting in very little downtime.
 
 Upgrades and downgrades between these plans keep the same cloud volume during x-grades instead of copying the filesystem from the old instance to the new one like before. This speeds up the data transfer step in migrations from multiple minutes (variable depending on the amount of data and rate of change on disk) to less than one minute for these specific node sizes. Details can be found in our [Hypernode Changelog](https://changelog.hypernode.com/changelog/faster-upscaling-larger-excellence-hypernodes/).